AddressStore Manager
Inditex
Perth, WA
$70,000 - $80,000
The focus of this role is to support the stores objectives by managing and supporting all aspects of the stores operations.
You may be required to fulfill a range of duties within your skills, competence or training in carrying out your role including but not limited to the following:
- Attending and conducting store briefings and preparing store updates to ensure that team members maintain an awareness of the day-to-day priorities and operations of the store;
- Managing and supporting all team members within the store to maintain a good image for the product and the store (e.g. folding and displaying products) within the store;
- Ensuring a high level of customer service is offered by the team in the entire store by providing customer service both face to face and over the telephone;
- Maintaining an up to date knowledge of products and promotions including awareness of;
- New arrivals,
- Best sellers,
- Offering alternatives;
- Responding to difficult customer queries and requests and preparing and implementing complex customer service action plans;
- Managing and supporting the delivery of customer service within the store in accordance with the companies standards and guidelines;
- Managing the organisation and arrangement of the stockrooms of the store to maximise efficiency and ensure compliance with directions from senior management and all health & safety requirements;
- Providing reports throughout the day to managers and colleagues;
- Managing and supporting the visual merchandising of products within the store in accordance with the company standards and guidelines;
- Providing training and support to all team members within the store;
- Managing and motivating colleagues within the store in accordance with the companies standards and guidelines;
- Maintaining an up to date knowledge of the store daily/monthly/yearly budgets (sales/hours/productivity etc.) and targets, proposing specific action plans to ensure that we are reaching the company objectives;
- Assisting HR Managers in the recruitment and induction of members of the store team;
- Planning and managing the rosters for the team members within the store in accordance with the companies standards and guidelines;
- Managing the conduct and performance of team members within the store with support from the HR Manager, including management of conflict resolution procedures, performance management, participation in workplace investigations, and disciplinary procedures.
Requirements for the role:
- At least a Diploma level qualification;
- At least 3 years of relevant, full-time work experience;
- Excellent communication skills;
- Knowledge in team rostering and employee relations
- High volume managerial experience (70 team size)
- Experience with MS Office Systems;
- Strong fashion knowledge and merchandising skills
The salary range for this role is $70,000 - $80,000.
Applications open on 8 February 2024 and will close on 8 March 2024.
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