Store Manager Kotara

Inspire and develop a customer centric team and lead them to new heights!

The Kotara team are after a superstar Store Manager where you will use your passion and experience to drive sales, create a culture of development, and ensure that your store is upholding out strong ethical beliefs and practices. You lead by example, provide outstanding customer service and spreading the love of LUSH products to staff and customers. Store Managers also ensure scheduling, stock handling and cost control are managed efficiently. This role is a blend of people, process and sales management.

The Kotara team are highly motivated and passionate about building and maintaining a supportive and collaborative workplace environment. We are looking for passionate and sales focused candidates with the confidence to lead a high performing team. You will also need flexible full-time availability to meet the needs of the business, including working Tuesday to Saturday and one late night shift each week. 

• Motivating, growing and developing staff into a high performance team.

• Working with your Trainee Manager and Supervisors to create a strong leadership team in-store. 

• Driving sales, achieving targets and financial goals.

• Contributing to a positive culture where customers are prioritised.

• Supporting staff with career development through targeted training, goal setting and regular appraisals.

• Training all staff on customer service, company history, product knowledge, and company policy and procedures.

• Planning and delivering schedules within set wage budgets.

• Maintaining a high standard of store presentation.

• Ensuring stock management procedures are adhered to.

• Helping to create a fun and dynamic shop atmosphere.

• Assisting with other tasks when needed - we work as a team!

Our Perfect Match

• Has previous leadership experience, growing and developing teams.
• Has a customer centric mindset in all decisions and is focused on delivering the best experience for our customers.
• Is passionate about people development, ready to motivate and inspire your team, and be a strong role model.
• Has a proven ability to drive sales and KPIs. - Exceptional communication skills able to connect with all aspects of the business.
• Is a spokesperson for our ethical and innovative products.
• Has a solutions focused approach and is accountable for ensuring financial and operational success of their store.
• Self motivated with the ability to be adaptable to meet the needs of the business. 

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

• Full training and a supportive learning environment.

• A progressive work environment that celebrates diversity.

• Paid birthday leave. 

• A generous discount on LUSH products keep you smelling and feeling fresh.

• A welcome pack of LUSH products and eco-friendly goodies.

• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on Monday 5th February 2024, so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.