AddressAtlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.
To help our teams work together effectively, this role is fully remote, but requires you to be located in Australia.
Atlassian is looking for a Platinum Enterprise Advocate to report into the Head Of Apac, Loyalty Advocates.
You will guide the use of multiple products and services to our Enterprise customer base, who are our largest customers at Atlassian.
We want you to be an advocate for our customers, providing feedback to our product and engineering teams and helping us improve our customer experience. You'll do this in tight coordination with our Channel Partners, Product Specialists, Loyalty Advocates, and Solution Engineers.
Are you customer-focused and creative? Can you effectively organise resources to meet the needs of our customers? Do you love the enterprise sales process and can you help us apply your knowledge to the Atlassian sales model? We'd love you on our team!
Your future team
With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.
With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian.
Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilisation.
Maximize software retention rates through effective inside sales techniques over the phone, video and email while also minimizing customer churn.
Lead end-to-end sales motions for our Cloud and Data Center platforms
Manage renewals & expansions across a sizable product portfolio
Partner with our Strategic account team on account planning and driving total book of business growth through whitespace analysis and install base research
Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
In this role, you will:
Develop and implement named account or territory plans geared at both maximising expansion opportunities across a wide portfolio of products and ensuring high bar of customer success
Work with team members in the Channel Sales organisation to build sales strategies for designated territory or named accounts
Serve as the main Atlassian point of contact or escalation point for designated accounts
Your background:
8-10+ years of quota-carrying enterprise software sales experience.
Experience growing enterprise accounts.
A customer-centric mindset.
Experience driving transformational deals.
Fast learner in a multicultural business context.
A ‘do it right’ mentality.
Experience creating alignment and orchestrating internal account teams.
Perks and benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to Equal Employment Opportunities (EEO) guidelines.
To provide you the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
