Address STUDENT ADVISERSTUDENT LIFE $71,918 TO $76,598 PA (HEW 4) PRO RATA + 17% SUPERANNUATIONFULL-TIME, FIXED TERM (Contract from 18 March 2024 for 12 months)MOUNT LAWLEY and JOONDALUP CAMPUS The RoleWithin Student Life, the Student Hub is responsible for providing quality and timely advice to students who attend in person and have general and course advice enquiries. The Student Hub team also responds to escalated complex digital enquiries and provides support to Schools for relevant administrative processes related to the academic program and the needs of students.Reporting to the Coordinator, Student Hub this role is responsible for effectively providing a broad range of customer focused, student advice to all ECU students and school support operations. The Student Adviser also acts as an escalation point for the Student Hub front of house team for the more complex student enquiries and would have a broad knowledge of student administrative processes, courses, and support services.Key Criteria: The successful candidate will have:
A strong customer focus and experience in providing customer support and enquiry services;
Knowledge of student administrative processes, support services and student systems;
Problem solving and decision-making skills; and
Continuous improvement approach to the workplace.
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage. Benefits & RemunerationThese positions attract remuneration of $71,918 TO $76,598 PA pro rata plus University superannuation contribution.ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.ContactInterested applicants are welcome to call James Spurgeon, Coordinator Student Hub on (08) 6304 9806 for more information.How to ApplyPlease follow this link to begin your application: ECU Employment Opportunities.
Please upload your resume along with a statement addressing the four dot points above giving clear examples of where you have demonstrated these capabilities.
Next StepsStudent Life have an immediate full-time fixed term contract vacancy available.However, we are also seeking to establish a Metro Campus (Mount Lawley and Joondalup) recruitment pool for the position of Student Adviser from which permanent, fixed-term, full-time, part-time or casual appointments may be made where opportunities arise in the next six (6) months. Candidates who successfully progress to the recruitment pool will be sent a confirmation email at that time. If a hiring manager deems you suitable for a future role, a formal interview will take place. Your application will remain in the recruitment pool for a period of six (6) months.Closing DateApplications close on Sunday 10 March 2024 at 11:30pm AWST.PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
