AddressUniversity of the Sunshine Coast (UniSC) is opening a new campus in the Adelaide CBD in mid-2024, operated in partnership with Education Centre of Australia (ECA). The inaugural suite of offerings comprises IT-related postgraduate degree programs. The portfolio will continue to grow in the coming years.
We are seeking to appoint a Student Services and Compliance Officer to provide exceptional student experience at UniSC Adelaide. You will be an ECA appointee allocated to the UniSC Adelaide campus. The position is available as a Full-time permanent appointment. It will assist the Campus Manager in the delivery of key administrative tasks within the student life-cycle - inclusive of, but not limited to general enquiries, orientation for new students, program/course variations and enrolments.
In the compliance role, the position is responsible for the administration, monitoring and reporting of student course variations and other matters to regulatory authorities via the Provider Registration and International Students Management System (PRISMS) as required by the Education Services for Overseas Students (ESOS) Act 2000.
As a key member of the professional staff team, you will have the rewarding opportunity to progress your career within the higher education and international education sectors. We are looking for someone who wants to grow with the partnership; is self-motivated and an enthusiastic go-getter.
Key Responsibilities:
- Be the first point of contact for students and visitors who have a general enquiry relating to UniSC Adelaide.
- Provide advice to students and complete administrative tasks associated with the student life cycle (e.g. enrolment, class timetable, locating resources).
- Collate and compile data for reporting purposes.
- Maintain accurate and up-to-date records of students to help ensure UniSC Adelaide’s compliance with various Australian regulatory frameworks, e.g. the ESOS Act, National Code of Practice.
- Support new student orientation and other on-campus student engagement activities.
As the successful candidate, you will ideally have:
- A relevant tertiary education qualification.
- Minimum 2 years of experience in a customer/student-facing role.
- Experience working with customer/student records and databases.
- Experience working with people from culturally- diverse backgrounds.
- Knowledge of the National Code of Practice for Providers of Education and Training to Overseas Students.
- Outstanding customer service skills.
- Attention to detail.
- Desirable:
- Experience working in higher education and international education sectors and/or
- Experience working in the hospitality and/or event sector.
In return we will offer you:
- A collaborative and supportive team environment
- An energetic culture that inspires and supports excellence in our employees
- Work/life balance – we are flexible from where you work to the hours your work!
- Continuous support in your professional development
- Amazing employee benefits: including discounts on gyms and specialty retail stores, an employee assistance program, company paid parental leave and many more other perks.
EEO Statement
At ECA, we champion our core organisational values of providing 'Equal Opportunity and Social Inclusion', thus we strive to be a place of growth where everyone can continually thrive.
We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.
This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted
For further information on this role, to gain an insight into the team or if you need assistance/accommodation due to a disability please email Andrew Holloway (Vice-President University Partnerships) at ***************@eca.edu.au
Thank you for your interest in the position with the ECA Group!
