Student Services Officer

The Position

The Student Services Officer provides high-level support to the Learning and Student Support Manager and ensures that the Student Services and administration functions operate smoothly and in a professional manner.

Key Responsibilities and Duties

Duties include:

• Providing student pastoral care with regards to emotional well-being, homesickness, food, personal care, religious/community networking, & multicultural awareness. 
• Providing information to students about their rights and obligations under the ESOS framework and the visa framework, including attendance, course progress, cancellations, student visas, complaints and appeals 
• Counselling students with particular concerns, and referring them to other agencies, where necessary. 
• Monitoring engagement of students and reporting any concerns to relevant staff. 
• In collaboration with the administration team, assist with the enrolment of new on-campus students and facilitation of new student arrivals. 
• Organising orientation each semester including scheduling and coordinating all staff and students. 
• Facilitating guest speakers and networking events 
• Provide support documentation upon request such as Work Rights confirmation.
• Assist with medical insurance queries.
• Support with job applications, CV’s and interview techniques.
• Liaise with the administration team in assisting with preparation of formal transcripts.
•  Arrange updates to be sent to students on Employment opportunities/internships. 
• Updating EIT’s student management and learning management systems as required.
• In collaboration with the Work Intergrated Learning Coordinator, oversee the administrative duties for internships and organise presentations and workshops for students on Internships.
• In collaboration with the Student Success Manager, conduct meetings with students who are deemed at risk and report back to the Student Success Manager on progress and issues/concerns. 
• Provide support to the Learning and Student Support Manager and Learning Support Team. 
• Work collaboratively with Student Services Coordinators on other campuses.

About You (Selection Criteria)
Required – need to have

1. Previous experience working with International Students in Australia 
2. Highly developed written and verbal communication skills 
3. Commitment to providing a high level of quality customer service
4. Highly developed organisational skills and demonstrated ability to prioritise and meet deadlines 
5. Ability to work independently, show initiative and work productively as part of a team 
6. Proficient in a range of computing skills including Microsoft Office suite, Learning Management Systems, online meeting/webinar software such as BigBlueButton, Collaborate Ultra, Zoom or Microsoft Teams

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry-driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor's Degrees, Master's Degrees, and a Doctor of Engineering to both domestic and international students via our unique online and on-campus methodology.

Why work for EIT?

• You will receive plenty of training and professional development opportunities. 
• Confidential access to counselling through our Employee Assistance Program.

*This is what our current staff have to say about working at EIT:

"The two words that come to mind when I think about the organisation's culture are "nurturing" and "engaging".

“Diversity, equity, and inclusion (DE&I) are really great in our workplace”.

"I love working for EIT, I always find it a positive environment and get along well with all my co-workers. I believe strongly in EIT's mission and values, and I am always proud to tell people that I work for EIT."

*comments are from the 2023 Staff Engagement Survey

Equal Employment Opportunity:

EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.