Address
Form of workAcknowledge Education is a leading training provider with campuses throughout Australia offering various courses in an array of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry.
To find out more about us, please visit https://www.acknowledgeeducation.edu.au/about-us/
About the role
We are seeking a dynamic and detail-oriented Student Services Officer to join our Perth campus. This role is critical in providing friendly, informative, and quality customer service to our students and stakeholders as well as supporting the overall delivery and management of our programs.
As a key member of the Student Services Officer team, this person is the first point of call for all queries and is a focal point of the company's customer care and retention program.
This role is responsible for:
- Responding to enquiries (in person, by phone, email etc.), sourcing information, following up and providing responses in a timely manner
- Being the primary point of contact for Students on issues including, but not limited to general course queries, class times, unit enrolment, timetabling, and payments.
- Assisting with all administrative duties associated with student lifecycle, including orientation, enrolment, course progress and graduation.
- Monitor and update student records on relevant databases, including student contact information, attendance and results
- Issuing student cards, letters & official documentation
- Liaising with other SSO’s & Managers at our Melbourne and other campuses
- Assisting in marketing activities and special events if required
- Participating in the overall continuous improvement of the department
About you
For this role, the candidate will have strong communication skills and attention to detail. The ability to multitask along with using the Microsoft Office suite and other standard software is of course crucial to the success of any administration role. Professional presentation skills are a must, given the exciting work environment, you will be joining. Your strong organizational, planning and interpersonal skills will be greatly appreciated in our organization. Furthermore, the candidate should have an emphatic and understanding character when dealing with the
Why work with us?
Acknowledge Education strives for success in everything we do with the strongest integrity. We provide outstanding facilities that allow students to learn, develop and assimilate into the Australian culture. We are a talented team of committed and student-centric educators who consider our students' success to be a marker our success.
We work passionately to help our students gain the practical skills required for future employment, and you can play an integral part in their journey with us!
To Apply:
Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives as diverse as our students.
We are an equal-opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. In addition, we celebrate diversity, and we are committed to an inclusive work environment.
Due to the high volume of applications, we will receive, we will only be contacting those who have included a Cover Letter and CV and who we see fit for the role.
