Student Services Team Leader / Assistant Manager

Join Greenwich College, one of Australia's fastest growing education organisations and a member of the ASX listed NextEd Group (ASX:NXD).

As the Student Services Team Leader / Assistant Manager you will lead the Student Services Team to deliver exceptional support to students, and provide high-quality customer service and assistance, whilst ensuring high customer satisfaction levels are met. 

You will be leading a team which has a broad range of responsibilities whilst operating in a busy high volume environment. 

You’ll achieve this by:

• Fostering a service-centric mindset within the team
• Providing guidance, support and training as needed
• Coordinating and overseeing the day to day operations of the Student Services department
• Working closely with admissions, academic and marketing teams to ensure efficient and timely student administration and stakeholder objectives are met, and to enhance the overall student experience
• Demonstrating awareness of diverse cultural and social backgrounds while having a sensitive and supportive approach
• Maintaining up to date knowledge about the administration of the student lifecycle, internal policies and compliance related to international students

Personal traits:

• Excellent interpersonal, verbal and written communication skills, and the ability to communicate with clarity and ease in a professional manner
• Excellent organizational and problem-solving abilities, with a keen attention to detail and ability to excel in a busy high volume environment
• Patience, compassion and willingness to help
• Self-learner with internal drive to deliver quality outcomes
• Ability to work independently and collaboratively 
• Curious and passionate about learning and self-development
• Resilience and perseverance
• Flexibility and adaptability to respond to changing needs and priorities, and a willingness to take on new challenges and opportunities

Experience:

• Proven leadership experience, with the ability to effectively manage and motivate a team
• Experience in a client services role (preferably within the international education sector)
• Experience in working as part of a team
• Strong digital skills or the ability to develop these on the job - automations and analysis using the latest applications

For further information regarding this role, please contact Lenka Nemesova, **************@greenwichcollege.edu.au