AddressAbout FINSIA
FINSIA is Australia and New Zealand’s leading financial services membership body, whose members make a significant contribution towards a better society for all. Our purpose is to develop and support a growing community of financial services professionals to realise their ambitions and advance their careers.
We achieve this by:
- Delivering lifelong learning – Delivering relevant and timely knowledge to all our members throughout their careers.
- Growing our community – Supporting and diversifying our community of members in Australia and New Zealand.
- Advocating for purpose – Actively promoting policy and regulation that supports a strong society underpinned by integrity and professional conduct.
- Creating connection and belonging – Facilitating connections and networks to enable our members to succeed.
About your new role
As our Student Support Coordinator, you will work with our community of on-line students in Australia and New Zealand, managing administrative requirements and providing technical support, to ensure the successful delivery of FINSIA's suite of exams connected to our education programs.
To be successful in this role you will take pride in delivering excellent customer service and will role model the professional behaviours that create a high performing engaged member and learner centric culture.
This role is one of two positions we have within our wider Learning Team. The working hours for this role will be based on a rotating roster, that will require you to commence early twice a fortnight, and to finish late twice a fortnight. The role is offered as a hybrid position (50/50 Work In Office / Work from Home arrangement).
Key Responsibilities:
- Assist students and members with phone and email queries, including providing technical support and troubleshooting exam issues
- Maintaining all exam related tasks to enable delivery of exams
- Handling escalated queries, and supporting investigations of student appeals or exam incidents
- General administration and reporting activities
Required skills & experience:
- Experience within an administration or customer service role
- Strong interpersonal skills both written and verbal
- Demonstrated ability to troubleshoot queries and find solutions
- Demonstrated accuracy and attention to detail
- Ability to work autonomously
- Highly developed organisation and time management skills
- Proficient in Microsoft suite of products
- Ideally experience with CRMs and/or the ability to learn new technology quickly
- Demonstrated ability to manage multiple responsibilities concurrently
About our offering
At FINSIA we value our people and we seek to provide an experience that appeals to all and at the different stages of everyone’s life or career. Some of the favourite elements of our offering include:
- Annual salary benchmarked remuneration reviews;
- Wellbeing Program which includes free access to financial advisors, nutritionists and counsellor/psychologists, scheduled monthly self-care webinars, flu vaccinations and skin checks;
- Ability to salary sacrifice, including purchasing additional leave;
- Opportunities for all to get involved in strategic projects, and regular updates on our progress against our organisational strategy;
- Hybrid work with a WFO/WFH 50/50 as standard;
- Regular social gatherings to celebrate our birthdays, work anniversaries and the diversity of our people.
FINSIA is made up of small teams who work together to achieve great outcomes for our Members. If you would like to be part of a purpose driven organisation and one of these two role sounds like you, then please send us a cover letter and your resume by selecting the “apply now” button.
Please note – to be eligible to apply for this position you must be legally permitted to work in Australia. Subclass 417 visa holders eligible to work for a minimum of six months will also be considered for this role.
