Address Casual Collingwood, Victoria Start Date: February 2024
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Schwartz Media
ABOUT US
Schwartz Media’s mission is to inform through fearless, intelligent and entertaining news. We offer a nuanced examination of Australia, delivering fresh insight and literary expression. We invest in longform journalism that breaks the 24-hour news cycle and makes difficult topics clear. Schwartz Media publishes Australia’s most respected writers and award-winning reporters across The Saturday Paper, The Monthly magazine and our daily podcast, 7am. Our goal is to be the leading independent publisher of quality audio, print and online journalism in the country, and to deliver insightful coverage to readers who invest in news they can trust.
POSITION DESCRIPTION
Schwartz Media is hiring a subscriptions Team Member to join The Saturday Paper, The Monthly, Australian Foreign Affairs and 7am.
The successful candidate will report to the subscriptions and circulation manager, and will be responsible for performing operational tasks to ensure subscriptions and circulation procedures run efficiently and with minimal error. The role includes performing Customer Service-related tasks.
Working closely with our subscriptions and circulation manager, the successful candidate will ensure accurate maintenance of lists and completion of processes. They will be highly organised and relied upon to work independently. They will be able to think creatively and look for areas where improvements can be made.
Primary responsibilities will include:
Customer Service
Provide frontline Customer Service for the subscriber database of The Monthly, The Saturday Paper and Australian Foreign Affairs
Deliver friendly and efficient management of phone, voicemail and email subscription enquiries
Action requests in a timely manner, within the same business day where possible
Follow procedures to concisely help with queries, including but not limited to:
Purchasing new subscriptions (personal or gift)
Help run renewal campaigns
Renewing subscriptions (personal or gift)
Contact change requests
Changing subscriptions (i.e., from print to online or international)
Magazine/newspaper delivery issues
Digital issues/troubleshooting
Credit card payment and cheque enquiries
Be fully proficient with providing Customer Service via the civiCRM platform
Liaise with third party subscription providers (EBSCO, Prenax, isubscribe, Magshop) to receive orders and respond to queries
Assist with second dispatch of publications from the office
Assist with email, postal and assorted subscription campaigns
Provide administration support on campaigns and database projects
Monitor social media platforms for subscription-related comments and queries
Transcribe each episode of 7am by COB on the publishing date
Accurately process bookstore returns
Work with distribution partners to maintain the subscriber base and ensure timely delivery
Other ad hoc duties as required
PERSONAL SKILLS AND EXPERIENCE
The ability to work at a fast pace while maintaining sharp attention to detail
Proficient written and verbal communication skills
A calm, confident and friendly phone manner
A passion for Schwartz Media products and an interest in news media
strong technological skills
Experience working with Google Earth Pro, Google Sheets and Excel
Schwartz Media is an equal opportunity employer and encourages applications from all backgrounds, including First Nations people, culturally and linguistically diverse people, LGBTQIA+ people and people with a disability.
HOW TO APPLY
This is a casual position based at our offices in Collingwood, Victoria. To be considered for this position, please tell us why your motivation, skills and experience make you the right fit for this role. To apply, please send your cover letter and CV to careers@schwartzmedia.com.au by Friday, February 23 2024.
