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SalaryAt CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We're proud to wear the government crest, and proud to serve those who serve our country.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we're always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
The drive to make a difference.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
Job Description
The Team
The Financial Planning team is responsible for the provision of tailored advice solutions for our CSC members. We collaborate closely within the team, sharing best practices and improving member experiences, enabling members to make better-informed decisions. We help them understand complex Superannuation strategies, and our fee for service Financial Planners provide comprehensive financial strategies and personal advice.
Our aim is to provide the most appropriate service to our members to help them succeed on their financial journey.
Your new role
We are seeking Superannuation Specialists who are self-motivated, team orientated and have a customer-centric way of doing business. As a primary point of contact for customers, you will identify their needs and book appropriate appointments including guided general advice, CSC financial Advice, Education Seminars or one on one consults.
The purpose of the role is to engage and educate customers through guided general financial advice via phone or online platforms such as MS Teams. This will enable our customers to better understand their superannuation needs, build confidence in CSC's schemes to ensure they are retirement ready. During each session, you will communicate financial concepts in simple and easy to understand language and assist customers with using CSC's online capabilities, retirement projection tools and other calculators and explaining how they may benefit from them.
Your participation in continuous improvement initiatives will be used to enhance the way we communicate and provide key information to our customers to ensure their 'best financial interests' are able to be met.
We are open to candidates based in Canberra, Sydney and Melbourne who will work from home. You must be able to travel to Canberra twice per year when required and also be able to assist at seminars in your region (maximum 1 per month). Travel expenses paid for both.
Desired Skills and Experience
What you'll need to excel
- Current and up to date RG146 (Superannuation) qualification with relevant hours
- 1-3 years' experience in face to face customer service or contact centre in a superannuation or financial services environment
- Self-motivated and passionate about providing a great customer experience
- Ability to communicate accurately and tailor a message to a broad range of individuals
- Achieve team and individual SLA's to deliver timely service to customers
- Demonstrated ability to solve problems and interpret data in different situations
- Excellent interpersonal and relationship building skills with a results orientated approach to work
- Ability to use multiple systems and technologies at once
Opportunities to gain the skills, experience, and development you need to enjoy a fulfilling career.
You will have engaging and meaningful work in an environment where you have the opportunity to contribute to our members retirement journey and make a difference every day to the lives of others. You will have access to work from our contemporary, collaborative and sustainable workspaces in Canberra and Sydney.
- Flexibility with working remotely (locations considered are Canberra, Sydney and Melbourne)
- Brand new role - this is an opportunity to influence the process and define how you would like to develop the long term outcomes
- Join a supportive team culture, led by managers who genuinely care about the team
- Training delivered by various teams to ensure you will have the tools and knowledge required for success
- Access to flexible working arrangements
- Multi award winning health and wellbeing strategy SuperYou
- Learn from experienced professionals
- Great people to work with
- Work that makes a real difference to our members' lives
- investment in your learning and development
- Access to study leave and financial assistance for tertiary education
- Competitive remuneration packages benchmarked to financial services sector with access up to 15.4% superannuation
To apply for this opportunity please include a brief cover letter outlining your suitable skills and interest in the position and your current resume. For questions or more information about this opportunity please reach out to Tina Phengrasmy on 6275 7293 or email
Applications close: Sunday, 21 Jan 2024 - 5:00 pm
Please note Agency submissions will not be considered for this position.
More about CSC
At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We're proud to serve those who serve our country.
Watch our and meet the staff behind our 100 years of inspiring stories
https://www.linkedin.com/company/commonwealth-superannuation-corporation/videos/
Visit our and website to discover more about CSC
https://www.csc.gov.au/Members/About-CSC/Careers
