Supervisor Levies

Job details

Position status Permanent Position type Flexible full-time Occupational group Auditing & Compliance Classification AO5 Workplace Location Brisbane - North Job ad reference QLD/545121 Closing date 28-Feb-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Samantha Giles Contact details samantha.giles@qleave.qld.gov.au

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Your contribution

Using your understanding and experience as a people leader you will:

• oversee the day-to-day operations and supervision of a compliance team focused on liaising with employers, workers and stakeholders to improve voluntary participation and compliance with the portable long service leave schemes
• provide oversight of a team which audits duty holders to determine compliance under the legislation
• develop registers and controls to manage workflow within the team in an equitable and efficient manner to achieve consistent customer service
• ensure compliance with legislation, policies, procedures, standards and systems and within the team and adherence to strategic and customer experience goals
• identify system and business process improvements to improve the quality of compliance related activities in QLeave
• assist with the design, development and implementation of a compliance plan for each of the scheme industries
• collect and analyse industry data and trends and prepare regular compliance reports including statistical analysis and projections
• oversee the development and maintenance of work instructions to ensure processes reflect current business priorities
• ensure accurate and timely data entry processing undertaken by your team
• provide advice to clients, staff and other stakeholders on matters relating to compliance activities
• ensure that QLeave application processing or client service issues, including complaints, are resolved or escalated in a timely and professional manner
• meet agreed performance targets as a team leader and conduct performance and development planning activities with team members
• foster an environment that is focused on enhancing the customer experience, responding to change positively and identifying and implementing business and system improvements.

This position reports to the Manager Enforcement and supervises a team of 11.

What we are looking for

For this role, we will consider how well you:

• have demonstrated experience, or relevant experience, in leading a program of change management in a compliance team associated with a change in regulatory approach and implementation of governance systems
• have demonstrated experience of innovatively leading a team of compliance officers utilising a positive performance approach to people management
• have strong auditing skills to monitor compliance-based activities and apply investigation skills to uncover areas of non-compliance, and provide timely and accurate oral and written communication advising of compliance outcomes
• apply, interpret, and provide advice on legislative obligations across three pieces of legislation to both internal and external stakeholders
• have demonstrated strong conflict resolution and complaint management skills, preferably in a compliance context

There are no mandatory qualifications for this role.

Interested in applying?

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

If you require more information or a confidential discussion about the role, please contact Samantha Giles.

To enable us to assess your suitability, your application must include:

• a detailed resume outlining your qualifications, relevant experience and achievements
• a brief letter (1 - 2 page) highlighting your motivation for the role and evidence which demonstrates your ability to meet its specific requirements

We offer:

• Competitive salary and benefits (12.75% superannuation contributions and 17.5% leave loading), including generous leave entitlements and salary packaging options
• A progressive work environment that celebrates diversity, equity and inclusion, with Diversity Council Australia membership
• Health and well-being initiatives, including annual flu vaccinations, and an Employee Assistance Program including confidential counselling for employees and immediate family members
• Study assistance scheme

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO5 Supervisor Levies, Enforcement (PDF, 306KB)

Role Description

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