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SalaryAbout the company
REACH for Training (REACH) is a well-respected and award-winning quality RTO delivering nationally recognised qualifications across Australia.
This Support Coordinator role supports is an entry level position which supports our students and respective staff members across the education division to ensure a positive learning journey for our students.
Key responsibilities and duties:
- Provide quality customer service
- Manage course enquiries via phone, email, social media and in-person
- Inform prospective clients about training, assessment, support services and their rights and responsibilities in an RTO environment
- Accurate data entry in Student Management System with minimal errors
- Assist, prepare and manage student files
- Assist and coordinate course bookings, resources for courses and traineeships
- Coordinate effective pre-enrolment process for students, employers and other prospective client groups
- Maintain key relationships between REACH and our stakeholders
- Assist the Business Development team to establish key contacts and other business development opportunities
- Source and co-ordinate work placement arrangements with trainers, students, and employer/community groups
- Undertake student support and monitoring services for REACH training programs
Essential skills:
- Positive attitude and willingness to learn
- High level of personal presentation and professionalism
- Self-driven and motivated
- Good time management skills & attention to detail
- Enjoy working in a team environment
- Effective written and oral communication skills
- Influence and negotiate with a wide range of people from varied cultural backgrounds and perspectives
- Proficiency in Microsoft Office applications (word, excel, PowerPoint essential)
- Ability to work within a flexible and fast-paced environment
- Attention to detail
All applications to include:
- Resume and cover letter
