Surveillance & Factual Investigator

Job Summary:
The Surveillance & Factual Investigator will conduct investigations in accordance with the client’s instructions, regularly communicate investigative statuses, and ensure all deadlines and expectations are met or exceeded. This position can be located in Melbourne or Sydney, Australia.

Essential Functions:

1. Represent Pinkerton’s core values of integrity, vigilance, and excellence.
2. Conduct Surveillance & circumstance quality investigations in accordance with budgetary requirements, agreed upon deadlines, and client expectations.
3. Complete investigative reports that meet accuracy, investigative sufficiency, and professional quality standards; 
   • Edit and correct reports, as necessary.
4. Review reports of Associate Investigators, as assigned, for specific investigations.
5. Maintain and submit accurate time and expense records in accordance with company guidelines.
6. Communicate with management on a consistent and timely basis as to the status of each investigation.
7. Participate in designated training sessions/seminars and review company training materials to maintain professional competencies and high quality investigative results.
8. Maintain assigned equipment including driver license, auto insurance, and serviceable vehicle.
9. All other duties, as assigned.

Education, Experience, and Certifications:

High School Certificate with at least two years of investigative and risk assessment experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Insurance claims/investigations experience, preferred. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Attentive to detail and accuracy.
• Able to solve complex problems and provide sound recommendations and/or solutions.
• Able to carry out responsibilities with little or no supervision.
• Able to organize workload for effective implementation.
• Able to write accurate complex investigative/business correspondence and present information in one-on-one and group situations.
• Strong client and results orientation.
• Able to interact effectively at all levels and across diverse cultures.
• Serve as an effective team leader.
• Able to adapt as the external environment and organization evolves.
• Solid interpersonal communication skills.
• Computer skills; Microsoft Office.

Working Conditions: 

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• May perform job duties both indoors and outdoors, including industrial and/or manufacturing environments, construction sites, recreation venues, rural and urban street settings and in widely varying weather conditions.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Occasional reaching and lifting of small objects and operating office equipment. 
• Ability to adjust focus between close and distance vision. 
• Travel, as required. 

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.