AddressWho are we?
We are passionate about empowering our communities, we want to make a difference and as a team we work together with a strategy of ‘Two Ways – One Outcome’.
Our goal is to foster quality living, and develop sustainable communities with strong local involvement and employment.
We want proud communities, strong communities, and connected communities!
More about us?
Central Desert Regional Council (CDRC) is a local government authority covering an area over 282,000 Sq. kilometres. CDRC builds sustainable communities through traditional local government services such as waste management, road repair and upgrades, and community services (Community Safety, Children’s Services; Youth, Sport and Recreation, Aged Care) in 12 communities to the North of Alice Springs: Lajamanu, Ti Tree, Wilora, Nturiya, Pmara Jutunta, Willowra, Laramba, Nyirripi, Yuelamu, Atitjere, Engawala and Yuendumu. The Central Desert area is considered remote and disadvantaged and over 80% of the population is Aboriginal.
The Role
The System Support Officer, ICT and Records is responsible for efficient and effective Information and Customer Services, support services Including ICT & Records Management and training to CDRC employees in accordance with Central Desert Regional Council strategic and Regional plans, policies, procedures and relevant legislation.
Key Duties and Responsibilities
- Provide high quality of customer-focused System Support, ensuring satisfactory resolution of problems and escalate issues with service providers as required.
- Assist, where required, in the delivery of the ICT strategy and service plan.
- Assist in the administration and support of the Local Area Network, including da ta ma nagement and printing facilities, e.g. Active Directory, O365 Admin etc.
- Capture and monitor detailed Service Desk records and analyses information, taking preventative action to ensure Service level agreement and recommending service improvements.
- Provide support for video conferencing and mobile infrastructure including installing network equipment, software’s, management of systems and devices.
- TCP / IP administration, troubleshooting, Teleconference and Collaboration System support and problem resolution.
- Manage minor projects and assist with the planning, implementation and documentation.
- Provide network operational support - incident handling, network monitoring, troubleshooting, configuring and change implementation to minimize down-time and loss of productivity.
- Respond to Trouble Tickets and Network Alarms, rectifying faults, escalating according to internal fault management procedures
- Provide assistance in creating training guides and Adhoc training as required including new employee induction
- Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages.
- Be engaged in an effective and proactive health, safety and wellbeing culture.
- Any other reasonable duties delegated by the Supervise which are within level.
What’s on offer?
- Fast growing career;
- Generous base salary (Level 5 Base Salary: $74,050.03 / Package: $83,855.25)
- 6 weeks’ Annual Leave accrued per year;
- 12 public holiday days per year;
- 1 additional holiday for NAIDOC day;
- 3 additional days between Xmas and NY;
- 15 days Personal Leave accrued per year;
- 5% leave loading;
- Relocation benefits available and much more!
We offer an excellent work/life balance giving you the opportunity to explore this iconic region.
To Apply: Click Apply Now and the follow the process.
Please note: Applications submitted by other methods will not be considered.
- Closing date: 10-04-2024
- Location: Alice Springs
- Position Description and Information Package: 101022PD---System-Support-Officer--ICT-and--Records.pdf
Apply Now
