Address Job description
Agency Department of Corporate and Digital Work unit Agency Business Systems – Justice and
Development General Government
Job title Systems Support Officer Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $86,297 - $90,687 Location Darwin
Position number 50670 RTF 287584 Closing 28/01/2024
Contact officer Daniel Atkins on 08 8935 7640 or Daniel.Atkins@nt.gov.au
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=287584
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
To provide support and administration of the physical infrastructure including backups, application hosting and virtualisation
environments.
Context statement
Agency Business Systems (ABS) – Justice and General Government (JGG) manage client agencies’ core business digital systems
through their life cycle from strategy to design, development, release and deployment, operational delivery, maintenance, support
and retirement.
Key duties and responsibilities
1. Deliver services to support ICT infrastructure, systems, software in client agency environments.
2. Assist in the provision of strategic advice in relation to services and operating system administration including security, backup
and recovery management, and business application service delivery issues.
3. Provide advice, support and administration of server and storage infrastructure environment.
4. Provide technical and system administration services for Windows servers and related software products running on a variety
of hardware platforms, video-conferencing or other systems where required.
5. Undertake research and reporting including the collection, analysis and reporting against performance indicators and project
outcomes.
Selection criteria
Essential
1. Demonstrated experience in the implementation, management or support of ICT solutions and infrastructure.
2. Demonstrated experience in the delivery of IT services and the development of IT solutions.
3. Demonstrated knowledge and experience of midrange products including operating systems, server security, authentication
services and associated technologies.
4. Demonstrated knowledge and experience in assistance in the maintaining complex midrange server environments on primarily
Windows platforms, SharePoint administration, physical security and SMS messaging systems, including online backups and
recovery.
5. Ability to organise and prioritise workloads with the ability to work under pressure.
6. Ability to communicate effectively (written and oral) and foster teamwork.
7. Demonstrated work ethic and attitude which emulates Department of Corporate and Digital Development values of being
professional, accountable, honest, respectful and innovative.
Desirable
1. Demonstrated experience in project management and methodologies such as Prince2 and Information Technology
Infrastructure Library (ITIL).
2. A degree or higher and/or Industry qualifications or equivalent experience in Business Application System (BAS) environments.
Further information
The selected applicant must consent to a probity check to confirm they have no significant criminal history record or associations.
A pre-requisite for the probity check is permanent residency or Australian citizenship. The agency operates 24 x 7 and participation
in an on-call roster and some out-of-hours work may be required.
