AddressJob Summary
The Systems Management Specialist will generally perform the following functions:
- Support defined technical system areas and provide system management support for TrakCare products to existing customers and new implementations.
- Responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that software is delivered and deployed in line with upgrade project requirements.
- Communicate with the technical team to obtain technical support when required and obtain standards for the ongoing support of TrakCare Products.
- System performance monitoring and responding to client site calls and internal stakeholder groups on via iService Support Portal system.
- Be a Subject Matter Expert (SME) for TrakCare focused on infrastructure and platform areas
Responsibilities
- Support the process of installing TrakCare patches/releases/builds on the required customer platforms in accordance with quality assurance protocols, best practice and Service Level Agreements (SLAs).
- Perform system restore/backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Provide technical support for troubleshooting and performance analysis for TrakCare installations.
- Provide hardware assessments and reviews of current architectures for system upgrades and new implementations.
- Monitoring and responding to technical issues via our helpdesk application, iService Support Portal.
- Supporting and testing of TrakCare internal and external utilities, e.g. patching tool, print service etc
- Assistance to Presales for any technical request such as architecture, configuration, hardware sizing etc
- Production of training materials for technical courses such as system administration.
- Production of technical documentation such as build specifications, run sheets, reference materials, installation instructions, user guides, knowledge-base articles and how-tos.
- Participate in the on call 24-hour support service as required.
- Other duties may be directed by the Company from time to time.
Experience and Qualifications
- Unix or Linux System Administration (RHEL) experience with Apache configurations is essential.
- Proven complex troubleshooting experience.
- Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation.
- Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team
- Working knowledge of virtualization and hypervisors.
- Experience with basic programming, scripting, and automation tools.
- Experience in installing, configuration and managing InterSystems' IRIS Data Platforms and Databases is a plus.
- Knowledgeable in InterSystems Caché object script programming language is a plus.
- I.T. Certifications in Linux, MCSE or other network related fields highly desirable.
Education and Training
Degree in Computer Science or Information Technology or related work experience.
About InterSystems
Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world's most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.
