Company

CpmSee more

addressAddressWantirna South, VIC
CategoryGovernment & Defence

Job description

About us:
CPM Australia, as part of CPM Group of Companies is a leading national field marketing agency representing a range of industry leading organisations in finance, insurance, automotive, consumer electronics, cloud-storage, utilities, FMCG, health & beauty, to just name a few! With over 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else!

About the role:
Our client is trusted by consumers as a GLOBAL LEADER in after-sales care across consumer electronics and home appliances. They provide flexible solutions for rapid repair, replacement, or upgrade.

As a Team Leaderyour responsibilities will include, but not limited to:

  • Manage the day-to-day activities and performance of your team of Inbound Customer Service Representatives. 
  • Rostering of staff, scheduling for planned and unplanned leave with managing daily workload and ensuring phone coverage.
  • Support, coach and drive the overall success of the team.
  • Achieve program targets and KPI’s. 
  • Assisting with workload in high-volume times.
  • Lead, train and develop your team to deliver a high level of customer service in a fast-paced environment.

About you:

  • Previous leadership experience within a contact centre.
  • Excellent written and verbal communication and interpersonal skills.
  • Demonstrated ability to coach and motive your team.
  • Ability to manage multiple priorities and meet required time frames.
  • Experience in working well under pressure and multi-tasking.
  • Capability to deliver professional customer service in all interactions.
  • Strong organisational skills and attention to detail.
  • Strong computer literacy.

What we offer:

  • Full time maximum term contract working Monday – Saturday (alternating Saturday’s).  
  • Attractive remuneration package; (base + superannuation).
  • Mates rates with corporate partners e.g. health insurance, retailers and more.
  • Ongoing training and development programs (internal & external).
  • Opportunities to move into other areas within the business both in Australia and globally.
  • Working for one of Australia’s leading field marketing agencies.
  • Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc
  • Access to employee discounts at Westfield Knox shopping centre.
  • Collaborative, innovative, and engaging culture.
  • Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.
  • Monthly STAR awards to recognise and reward employees for demonstrating CPM’s core values.
  • Discounted onsite staff parking.
  • 24/7 access to our Employee Assistance Program.

This is not an opportunity to be missed so APPLY ONLINE NOW! 

Please note, only shortlisted candidates will be contacted.

Refer code: 2242377. Cpm - The previous day - 2024-05-23 00:55

Cpm

Wantirna South, VIC
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