AddressAbout us:
CPM Australia, as part of CPM Group of Companies is a leading national field marketing agency representing a range of industry leading organisations in finance, insurance, automotive, consumer electronics, cloud-storage, utilities, FMCG, health & beauty, to just name a few! With over 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else!
About the role:
Our client is trusted by consumers as a GLOBAL LEADER in after-sales care across consumer electronics and home appliances. They provide flexible solutions for rapid repair, replacement, or upgrade.
As a Team Leader, your responsibilities will include, but not limited to:
- Manage the day-to-day activities and performance of your team of Inbound Customer Service Representatives.
- Rostering of staff, scheduling for planned and unplanned leave with managing daily workload and ensuring phone coverage.
- Support, coach and drive the overall success of the team.
- Achieve program targets and KPI’s.
- Assisting with workload in high-volume times.
- Lead, train and develop your team to deliver a high level of customer service in a fast-paced environment.
About you:
- Previous leadership experience within a contact centre.
- Excellent written and verbal communication and interpersonal skills.
- Demonstrated ability to coach and motive your team.
- Ability to manage multiple priorities and meet required time frames.
- Experience in working well under pressure and multi-tasking.
- Capability to deliver professional customer service in all interactions.
- Strong organisational skills and attention to detail.
- Strong computer literacy.
What we offer:
- Full time maximum term contract working Monday – Saturday (alternating Saturday’s).
- Attractive remuneration package; (base + superannuation).
- Mates rates with corporate partners e.g. health insurance, retailers and more.
- Ongoing training and development programs (internal & external).
- Opportunities to move into other areas within the business both in Australia and globally.
- Working for one of Australia’s leading field marketing agencies.
- Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc
- Access to employee discounts at Westfield Knox shopping centre.
- Collaborative, innovative, and engaging culture.
- Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.
- Monthly STAR awards to recognise and reward employees for demonstrating CPM’s core values.
- Discounted onsite staff parking.
- 24/7 access to our Employee Assistance Program.
This is not an opportunity to be missed so APPLY ONLINE NOW!
Please note, only shortlisted candidates will be contacted.
