AddressAbout BOUNCE…
BOUNCE is a fast growing, category leading and culture-led business.
BOUNCE venues provide a range of indoor activities based around trampolining, and adventure-challenge features.
Our business has a powerful brand and culture with world-leading customer satisfaction (NPS), built around our unique customer experience proposition.
We are a truly brand and culture led company that is built around unlocking the passion and talents of the diverse characters who are driving our exciting growth journey.
We are seeking to have a significant social impact - Inspiring Movement, Self-Expression & Human Connectionon a mass scale, driven through our values Unity, Accountability, Passion and Keeping it Fresh.
We have an opportunity for an experienced ‘Customer Experience Representative’ to join the team and play a significant role in our next phase of expansion.
About the role
As a Contact Centre Team Leader based in our Head Office, you will be positive and outspoken, as well as disciplined and self-motivated. You will be naturally competitive and passionate about providing outstanding customer service. This role will take ownership of the daily running and overall performance of day-to-day tasks within the inbound team. Your exceptional coaching, development and relationship management skills will be vital to ensure that our team members feel loved, motivated and engaged to make our customers feel special and with that ‘wow’ feeling.
To succeed in this role you will need to be solution driven, love working in a fast- paced environment, have great organisational skills, high attention to detail, be awesome at multitasking and most importantly, have a fantastic attitude that positively affects our team and customers. You will have a professional but positive attitude that engages the customer from the moment you connect. BOUNCE has a strong team culture and a supportive working environment. This position comes with competitive pay, great employee discounts, and the ability to jump on a trampoline whenever you like! We are looking for a superstar who is ready to leap into something life-changing and drive the evolution of the BOUNCE experience.
What we’d love to see
- Minimum 1 year experience as a Team Leader in an omni-channel
environment - Multi-tasking and time management skills with the ability to prioritise tasks.
- Excellent analytical and problem-solving skills.
- A passion for the customer experience and motivated to achieve the best
outcome for customers. - A resilient, empathetic and genuine person who cares about human
connection. - Committed to delivering your best at all times.
- High degree of proficiency with technology
- Proven ability to coach, develop and shape a high-performance work culture.
You will not only help lead the team but truly influence, engage and inspire them to be the very best that they can be, ensuring that we continue providing a great customer experience, and retain the superstars who do it best.
