Team Leader

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

Role Location: Adelaide, SA

Role Type: Permanent / Full time

The Team Leader role is responsible for leading a team of bankers to deliver excellent outcomes for customers across the functions that sit within the National Business Centre, including Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery teams.

In addition to the respective teams’ sales & revenue outcomes and customer experience deliverables, the role has responsibility for ensuring a well-managed, compliant business and an engaged workforce to deliver on Commercial strategy.

• Overall sales & revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities.
• Reduction in customer & product attrition across Business Lending, Home Lending, Business Accounts and Working Capital
• Driving outstanding customer experience and outcomes measured through Net Promotor Score improvement
• Team productivity to ensure that customers are efficiently & proactively managed through a well-executed sales operating rhythm measured through response times & successful conversion of opportunities
• Overall accountability for having a well-managed business relating to operational risk and credit risk
• Establishing a coaching culture where bankers and leaders develop deep credit expertise and are able to reach their full potential and where learning is embraced & embedded
• Developing strong relationships, influencing & collaborating with internal stakeholders to solve complex problems. Creating a truly customer-focused culture (deeply embedded practices such as quality needs-based conversations, acting on customer feedback, resolving complex complaints etc.)
• Delivering exceptional customer responsiveness through the effective operational management of the business (resource planning, rostering, operational efficiencies etc.)

To grow and be successful in the role, you will ideally bring the following:

• Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
• Stakeholder management: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment.
• Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
• Problem solving: The ability to identify and critically evaluate problems, and/or interconnections and patterns across a broader system, for the purpose of finding and implementing a solution.
• Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
• Influencing: The ability to gain the commitment of others through a range of techniques.
• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
• Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
• Strategy Development: Creating a purpose, mission and/or plan to achieve long term goals and objectives. This might include strategy relating to: customers, workforce, segments, brand etc.
• A passion for helping Business Owners thrive.
• Deep Commercial Credit experience – expertise in SBB lending processes & credit policy.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

 29/05/2024, 11.59pm, (Melbourne Australia)