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Department of Treasury and Finance
Job reference: 594314
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
We are currently seeking applications for a TeamLeader (ASO6) to join the Claims Management team at SuperSA, Department of Treasury and Finance
This is a temporary Fixed Term contract of up to 12months.
Remuneration: ASO6 – Salary Range($97,022 p.a. - $102,626 p.a.)
About us
At the Department of Treasury and Finance we work together toensure South Australia is a thriving, prosperous state now and intothe future. We are the lead agency for economic, social, andfinancial policy outcomes. We play a vital role in providingfinancial services to the community and economic and fiscal policyadvice to the Government of South Australia.
Our culture is one that welcomes all and we embrace flexibilityand embrace diversity. We believe people are our most valuableasset, so we work to support the skills, knowledge and capabilityof our staff.
Super SA is a branch within the Department of Treasury andFinance. Super SA is a superannuation fund provider who, for 120years has been helping South Australian government employees securetheir financial future.
About the opportunity
The Team Leader, Claims Management is responsible for theleadership and management of the Claims Management team. The teamdelivers specialist claims management, deals with insuranceapplications, and provides customer service to members andstakeholders.
The Team Leader has extensive contact with internal and externalcustomers and will be required to work collaboratively with allteams within Super SA and staff across other Government Agencies toachieve required business outcomes.
About you
You will have leadership experience in a service deliveryenvironment where services are delivered across multiple channels.In this role you will be required to work on complex cases andprovide technical support to the team. Experience in reviewingdeath, total and permanent disablement and income protection claimswill be highly regarded.
To be successful in the role, you will have:
- Experience in leading change and developing new conceptsand procedures to improve services and maximiseperformance.
- Demonstrated experience in case reviews, complaintresolution, external dispute resolution and litigationmatters.
- Ability to interpret and adhere to legislation andregulatory requirements within the life insuranceindustry.
- Ability to work independently within guidelines, whilemeeting critical deadlines and utilising excellent attention todetail skills.
- Demonstrated ability to effectively communicate, influenceand negotiate with a diverse range of clients at various levels(both verbal and written).
Contact and Queries
Julia Loipersberger
Associate Director, Insurance Delivery
Email:
Application Instructions:
To be considered, all applications must be submitted online viaI Work for SA by clicking Apply and following the instructions.
Applicants are required to submit a Curriculum Vitae andcovering letter (no more than two pages) addressing the keyselection criteria detailed above and demonstrating suitability forthe role. You are also required to provide details of 2 refereesand complete a pre-employment declaration.
Recommended applicants are subject to satisfactory criminalhistory check in accordance with the DTF Pre-Employment ScreeningPolicy and Procedure and every three years thereafter.
If you have a National Police Check no more than 12 months old,we ask that you upload a copy with your application.
The Department of Treasury and Finance is an EqualOpportunities employer committed to providing an inclusiveworkplace that embraces diversity and inclusion for all employees.We strongly encourage applications from people of Aboriginal andTorres Strait Islander descent, culturally diverse backgrounds,disability, all genders, and LGBTQI+ community. If you have anysupport or access requirements, we encourage you to advise us ifinvited to interview.
Applications close: 27/05/2024 11:45 PMAttachments:
- ASO6 - Team Leader Claims - Sep 2022 (A3030506) (2).pdf
- Pre-Employment-Declaration_240522.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
