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SalaryLocation Prairiewood, NSW, Australia
Are you someone with customer engagement, relationship building and change management experience looking to work for an organisation that positively impacts people’s lives?
At Cerebral Palsy Alliance, people are at the heart of what we do. Working for us, you’ll find professional, like-minded, supportive people who share our commitment to our clients. We provide exceptional services for people living with a broad range of disabilities, to live their best life. The team supports adults with a range of disabilities to live in the community in a variety of housing options.
About the role
The Team Leader, Client Engagement role supports the Prairiewood client engagement teams to foster and develop relationships with new and existing clients, develop a deep understanding of client needs and goals and enable matching with available CPA services.
The Team Leader, Client Engagement reports to the Senior Manager, Client Engagement and drives the operational day to day activities of the Client engagement team. This includes maximising the retention and optimisation of CPA's client base, in addition to the conversion of new clients to CPA services and scheduling of services.
The goal will be to ensure that our relationships with clients are strong, sustainable and enduring, and that we are acting upon the voice of customer insights to create a superior client experience. You will work closely with team to create a high performing, positive, quality work culture and establish clear accountabilities and support frameworks for the team.
This role is based at our Prairiewood campus where you will manage a team of new and experienced Client Service Consultants. You will bring a high energy, be proven in building strong team culture with a client first approach and have demonstrated skills in fostering internal stakeholder relationships
What we can offer you!
When we say ‘people are at the heart of what we do’, this includes our team. We value and appreciate our workforce and recognise that no two people are the same. We are passionate about diversity and promote an inclusive work environment that values each other’s differences.
Other employee benefits include:
Competitive remuneration package
Flexible start and finish times
Pre-purchased leave options
Two bonus annual leave days per year
Unrivalled professional development opportunities
Interesting and varied work
A place where you are valued and appreciated
What do you need to be successful?
To ensure you are successful in this role we need your skills, experience and background to meet the following criteria:
Proven experience in leading client engagement or customer service teams.
Strong capability in change management
Outstanding interpersonal and communication skills to positively collaborate with internal groups and clients
So, if you would like to work for a not-for-profit organisation that will offer you exceptional training, where you are appreciated, supported, and where you can take pride in the fact that you are making a difference each and every day, then what are you waiting for?
Apply
Please select ‘Apply’ to complete your application or email jelena.vucinic@cerebralpalsy.org.au for more information.
Close date: 9th December 2022
Cerebral Palsy Alliance has a relentless commitment to the safety and wellbeing of our clients and staff, as such all employees at CPA must already be or have the intention to be triple vaccinated against COVID-19, prior to their start date.
Cerebral Palsy Alliance is an Equal Opportunity Employer. We strongly encourage applications from those who identify as having a disability, identify as being Aboriginal or Torres Strait Islander, are culturally and linguistically diverse (CALD) or sexuality and gender diverse (LGBTIQA+)
Cerebral Palsy Alliance upholds, advocates for, and protects the , wellbeing and safety of people with a disability. We are a organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.
How to Apply
Please click 'Apply' to complete your application.
Cerebral Palsy Alliance is an Equal Opportunity Employer. We strongly encourage applications from those who identify as having a disability, identify as being Aboriginal or Torres Strait Islander, are culturally and linguistically diverse (CALD) or sexuality and gender diverse (LGBTIQA+)
CPA is a smoke free workplace including in, on and around CPA sites and vehicles. Application Close Date: 09/12/2022 11:59 PM
