AddressClient Engagement Consultant
- Maximum Term, Full Time, until April 2025
- 38 hours per week, Monday to Friday @ 7.6 hours per day
Working at Big Fat Smile, there’s a lot to smile about. The trust you’ll be given in exchange for your expertise. The freedom you’ll be given to make a difference and enrich the lives and minds of our children and families in their communities.
More than a job, this is an opportunity to make the world a better, brighter place. Get greater enjoyment from your work and make more of a difference in the lives of every child and family in their community in our child-first organisation.
Big smiles and bigger opportunities
We’re Big Fat Smile. A not-for-profit that plays a pivotal role in the lives of thousands of children and families across Australia. We’re early education enthusiasts, with 40+ community preschools, long day care centres, out of school hours care and vacation care, and a variety of community and inclusion programs. Each one dedicated to giving every child the best start in life. And each well-respected for the work it does.
What you’ll do
The Client Engagement Team Leader heads the Client Engagement team in the delivery of customer service and the effective collection and reporting of company revenue. The position is responsible for identifying concerns, opportunities and solutions to ensure effective risk management, financial performance and sustainability.
What you’ll need
- Cleared Valid for paid work, working with Children’s Check (WWCC)
- Drivers Licence
- Substantial experience in Accounts Receivable processing
- Strong knowledge of the QikKids System
- Demonstrated understanding of current and proposed arrangements of Government rebates and other funding arrangements in the child care sector
- Experience in performance analysis and business process reform
- Proven ability to manage competing priorities and service expectations
- High level interpersonal, negotiation and influencing skills
- Proven experience leading a team and communicate effectively at all levels
- Previous general office administration experience, including word processing, spreadsheets and filing
- Qualification in Business Administration, Accounting or Customer Service (desirable)
- Experience with debt collection or recovery (desirable)
How to apply
Please send us:
- A copy of your resume
- A cover letter that outlines why you are a good fit for the role
Join us and you’ll be smiling too, when you make more of a difference.
Safeguarding children is embedded in all we do. Through our Child Safe Framework and Values, we are committed to ensuring the safety and well-being of all children entrusted to our care.
