At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.
About the role
The Client Engagement Team Leader role supports the Prairiewood Client Engagement Teams to foster and develop relationships with new and existing clients, develop a deep understanding of client needs and goals and enable matching with available CPA services.
This role drives the operational day to day activities of the Client Engagement Team. This includes maximising the retention and optimisation of CPA's client base, in addition to the conversion of new clients to CPA services and scheduling of services.
The goal will be to ensure that our relationships with clients are strong, sustainable and enduring, and that we are acting upon the voice of customer insights to create a superior client experience. You will work closely with team to create a high performing, positive, quality work culture and establish clear accountabilities and support frameworks for the team.
This role is based at our Prairiewood centre where you will manage a tight-knit team of experienced Client Service Consultants, fostering internal stakeholder relationships and building upon the strong local client-first culture.
You will initially be required to work in the office as you settle into the role and build relationships within the business. Flexible/Hybrid Working arrangements will be available after 6 months.
Working for CPA offers you exceptional remuneration & benefits:
- Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
- Flexible ways of working - compressed hours, working from home options, flexibility surrounding hours
- 12 weeks paid parental leave and 2 weeks paid partner leave
- 2 additional leave days each year
- $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
- Discounted gym membership for you and your family, using Fitness Passport
- Employee Assistance Program
- Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.
- Minimum 2 years' proven experience in leading Client Engagement or customer service teams preferred
- Strong capability in change management
- Outstanding interpersonal and communication skills to positively collaborate with internal stakeholders and clients
How to ApplyPlease click 'Apply' to complete your application.