Team Leader - Crisis Accommodation

The Mallee Sexual Assault Unit (MSAU) and Mallee Domestic Violence Services (MDVS) provides services for women, men and children throughout the Northern and Southern Mallee region, border communities of New South Wales, the Mallee Track and Shires of Gannawarra and Buloke. Our services are free and available to all victim survivors. 

The Role 

The Team Leader for Crisis Accommodation is based at the MSAU-MDVS Refuge, which is a purpose-built crisis refuge facility providing 24/7 support and independent accommodation for family violence victim/survivors and their children.  

 You will be responsible for the coordination of crisis services including allocations and supporting case managers to adequately service plan for all allocated clients.  In this role you will work closely with the service delivery with the Orange Door and case management teams and ensure the seamless delivery of services to all clients accessing these services.   

Key responsibilities for this role include: 

• Develop, implement, and coordinate systems that support high quality, inclusive and flexible service delivery including intake, assessment, client engagement, case plan, intervention, review, and referral or case closure. 
• Providing leadership, guidance and oversight to case workers to engage with individuals, their families and health/community services to deliver integrated ‘evidence based’ client-directed and meaningful services to all clients. 
• Develop and implement effective work processes to ensure the delivery of high-quality program throughputs, outputs, and KPI’s. 
• Educate all case managers in principals of person-centred recovery orientated practice, support and assistance for clients and their families. 
• Provide effective and individualised supervision to all case managers and crisis response staff to ensure everyone is supported. 
• Encourage positive relationships within the case management team through role modelling and mentorship. 
• Educate, encourage, and support staff to engage in learning and development and support systems that prevent vicarious trauma. 
• Work closely with the Program Manager – Orange Door and Crisis Response, to identify skill gaps and embed learning and development strategies to upskill all staff to adequately prepare them for practice. 
• Review caseloads, including case plans and client records to ensure staff are practicing to best practice standards and internal audit compliance and advise the Program Manager – Orange Door and Crisis Response, of service delivery gaps and solutions. 
• To facilitate access to other services and resources and advocate on behalf of clients when requested.  
• Adhere to strict data collection and file management systems with attention to detail. 
• Manage operational requirements of the Crisis Accommodation including: 

• Staff rosters and workloads 
• Identifying and mitigating issues, which may adversely impact on client outcomes 
• Case allocations, this includes daily liaison with colleagues in Mildura for screening and triage actions 
• Maintaining a client case management load as needed and providing coverage for team members as required 

• Building effective and collaborative working relationships with key stakeholders. 

What you will need to succeed 

As the successful candidate you will have: 

• Hold a tertiary level qualification, along with significant previous relevant experience. 
• Understanding of legislation and practice standards. 
• Demonstrated experience leading teams. 
• Proven ability to provide advice and direction regarding complex matters. 
• Effective collaboration and stakeholder engagement skills. 
• Excellent communication and interpersonal skills. 
• Proven resilience and ability to prioritise competing demands. 
• Experience implementing and leading people through change. 
• Commitment to a learning culture and continuous quality improvement. 

All applicants must have the right to work in Australia, be willing and able to obtain a Working with Children’s Check for both VIC & NSW, a National Police Check and hold a current Driver’s Licence. 

For enquiries, please contact Deanne Kontrec, Human Resources Manager MSAU-MDVS on (03) 5025 5*** or via email *******@msau-mdvs.org.au. 

To obtain a detailed Position Description or information on how to apply, please visit our website https://msau-mdvs.org.au/employment. 

Applications close at 12 midnight Sunday, 2nd June 2024. 

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