Team Leader Customer Experience , Residential Tenancies Authority

We are seeking multiple experienced Team Leaders to provide leadership to a team of staff across a variety of front-line, service delivery functions in the Customer Experience Division at the Residential Tenancies Authority (RTA).
The role will be fast paced, exciting and dynamic! We are looking for passionate and enthusiastic Team Leaders who can work in a multi-disciplinary team that thrives on collaboration with a focus on service and delivery. These positions are fixed-term, full-time roles located in the Brisbane CBD.
Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Customer Service/Call centre
Classification AO6
Workplace Location Brisbane Inner City
Job ad reference QLD/RTA03-24
Closing date 10-Jan-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Up to 12 months
Contact person Katie Dallman
Contact details 07 3225 6163 | katie.dallman@rta.qld.gov.au
Access the
The role of Team Leader Customer Experience is to contribute to the high-performance culture of the RTA by providing strong leadership and management of Customer Experience team members, ensuring activity levels and service quality standards are achieved, whilst consistently upholding the RTA's vision and values. The successful candidate will be able to promote and contribute to a culture of innovation that champions continuous improvement of our Customer Experience.
To be successful you will need:

• The ability to lead and coach a diverse team towards a common goal of customer excellence
• Proven experience or the ability to rapidly acquire knowledge in the use of business tools, including Genesys PureCloud (Contact Centre Management) software along with a suite of Microsoft Dynamics 365 applications
• The capacity to develop positive relationships with a range of stakeholders to influence and implement change and new initiatives
• Exceptional written and verbal communication skills with the ability to work collaboratively with other business units
• Demonstrated ability to gain subject matter expertise in a technical or regulatory environment.

What we offer is:

• The flexibility to work remotely up to 60% of the time
• Brand new, beautifully designed offices at Midtown Centre on Mary St, Brisbane CBD
• A rewarding role with professional development opportunities on offer
• A highly supportive culture that values diversity and inclusion while contributing to team success
• An employee Health & Wellbeing program that encompasses our four pillars of wellbeing - financial, mental, physical, and social.

If this challenging and highly rewarding role sounds like an opportunity that compliments your current skills, experience and future career plan, we encourage you to read the attached position description and submit your application.
Your application should contain:

• Cover Letter - Maximum of 2 pages outlining how and why your skills and experience are suited to this position, specifically relating to the functions outlined within the Your Key responsibilities section of the position description and the vision, results and accountability indicators for the leadership competencies outlined in the

. * Resume.

• 2 referees.

For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
If you have included any education and professional qualifications or enrolments to your resume, please attach these to your application. A six (6) month probationary period will apply for any applicant who is not a current public sector employee.
Documents
Before applying for this vacancy please ensure you read the documents below.
Information Package for Applicants
Information Package for Applicants
Role Description