AddressThe Team Leader reports to the Manager Investigations.
The Team Leader is to:
• Apply extensive high level detailed knowledge of, and experience in undertaking investigations to supervising the OPG investigations function to ensure investigations are conducted in compliance with relevant legislation, policy and practice.
• Manage operational activities of the investigations team and participate in the strategic and operational planning for the effective delivery of investigation services.
Key Responsibilities
• Manage and supervise a team of investigators and provide mentoring, direction and specialist advice on complex investigations into allegations of abuse, neglect or exploitation of adults with impaired decision-making capacity to ensure that the team delivers a client centred, timely and responsive service.
• Undertake, oversee and review the conduct of investigations relating to allegations of abuse, neglect and/or exploitation, or the appropriateness and adequacy of decision making arrangements of adults with impaired decision-making capacity, under relevant legislation and in line with relevant policies, practices and procedures. This may include:
o Provide high level advice to investigators, attorneys, administrators and other informal decision makers regarding the responsibilities of a decision maker for an adult with impaired decision-making capacity.
o On behalf of OPG, effectively liaise, communicate and negotiate on sensitive investigation related issues including matters with high levels of conflict, with interested parties and stakeholders to reach informal and formal outcomes.
o Appear before Queensland Civil and Administrative Tribunal or other relevant tribunals/courts as required.
• Prepare and review investigations reports and recommendations, including to
take protective actions, ensuring all actions are in accordance with relevant legislation, policy and practice.
• Deliver a program of continuous improvement and professional development activities to ensure best practice human services investigation practices.
• Build and sustain positive relationships with team members, contribute to a multidisciplinary workplace and actively lead team planning and performance improvement processes.
• Actively engage, build rapport and foster collaborative relationships with relevant internal/external stakeholders to promote the effective performance of the investigations function.
Possession of a C class driver's license is a mandatory requirement for this role. Certificate IV or Diploma in Government Investigations, or tertiary qualifications relating to investigations, social, health, behavioural sciences or related disciplines is desirable. It is desirable that the occupant of this position have a minimum of two years of relevant experience conducting complex investigations. Relevant experience in leading a team is highly desirable. This role requires travel throughout the state of Queensland, including overnight stays where necessary.
Applications will remain current for 12 months.
