Team Leader Patient Services

Monash IVF Group are leading the future of reproductive care
Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a difference. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.

Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following

• A Learning & Development Framework that supports your professional development
• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
• Discounts on MIVFG fertility and ultrasound services
• Paid IVF Leave
• Paid Parental Leave - 12 weeks plus superannuation

A role with unique responsibilities
The Patient ServicesTeam Leader plays a crucial role in achieving the Monash IVF vision.

Reporting to the Patient Services Manager - QLD, this position exists to lead the Patient Services team which is accountable for reception, medical records, telephony and clinic administration at our Brisbane clinic. 
  
The Patient ServicesTeam Leader will work collaboratively with other departmental leaders to ensure the team fully delivers the care and services promised to patients, doctors and other stakeholders.

Under guidance from the Leadership team, you will have the following responsibilities:

• Ensure the efficient and effective delivery of the front of house, telephony, reception and administration services for the clinic, ensuring a best in class care and patient experience
• Drive culture, lead, manage, empower and develop the front of house, administrative function of the business, fostering a cohesive and engaged team
• Communicate and role model business objectives, performance expectations, policies and procedures to the team
• In consultation with the Patient Services Manager, make decisions and solve problems that arise in the day-to-day management of the business, including patient feedback 
• Work closely with the Patient Services Manager to address patient feedback and complaints;
• Positively contribute to the continuous improvement of work practices, procedures and systems;
• Assist with rostering and time sheet approval; and
• Ensure competencies and professional standards are maintained within the Patient Services Team.

Are you the ideal candidate for us?
The ideal candidate will see their role as vital to the success of the organisation. Understanding there are ups and down in reproductive health, the Patient ServicesTeam Leader will be sensitive to the needs of patients and their team and will endeavor to maintain a critical eye to detail and focus on both patient and people outcomes.

This is an amazing opportunity for someone who is keen for a challenge and has aspirations to be an effective leader and is open to working collaboratively with other leaders in the Brisbane clinic and across Queensland.

In addition, ideally you will bring the following:

• Proven experience in in healthcare administration or management, preferably in a related setting;
• Strong understanding of Medicare and Private Health Billing;
• Demonstrated track record of leading and developing others to achieve exceptional results in patient/customer service delivery
• A critical eye for detail
• Motivation, enthusiasm and the ability to meet set goals/targets
• Willingness to do more than what is required or expected 
• Dedication to ensuring caring, effective and efficient delivery of services
• Collaborative approach to problem solving
• Well-developed communication skills and interpersonal skills
• Superior organisation and time management skills with proven ability to multitask
• Advanced Microsoft Office Skills, previous experience with Genie Medical Software desired
• A willingness to fit in and embrace the Monash IVF Group Principles: Care, Collaborate, Communicate, Commitment and Create.

If you’re ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: 9th February, 2024 (if not filled prior)

Deb Chapman
Senior People & Culture Business Partner – QLD
0428 575 ***
  
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