AddressIQ Capital Group is an innovative and customer focused financial services company specialising in advanced finance and asset acquisition strategies. We are currently seeking a mature, reliable and dedicated full-time administrator to support our Call Centre, proficient in predictive dialler administration, data base management and data entry.
We are looking for a highly organised and self-motivated individual with a strong background in dialler/lead data management and Call Centre experience.
Potential candidates must possess the following skills:-
- Strong dialler data management experience
- Strong data base management skills
- Extensive experience with a predictive dialler and preparation of data files and campaigns for lead generation
- Ability to process high volumes of data into spreadsheets & database (experience with ACT! database an advantage)
- Ability to manage teams and Call Centre staff
- recruit, develop & coach staff both informally & formally
- assessing skills, ensuring staff are aware of their goals and expected performance levels
- providing regular training and feedback to improve performance
- ensuring KPI's are being met and adhered to
- Ability to analyse data for reporting purposes and report production
- Track and measure all marketing initiatives with statistical data, outcomes, ROI/costs
- Ability to maintain predictive dialler and data systems
- Excellent phone manner
- Advanced keyboard skills – speed and accuracy are essential
- MYOB experience an advantage
- Computer skills using Microsoft office suite
- Attention to detail
- Professional and mature attitude
- Honest & reliable
Duties will include:-
- Preparation of dialler data files through existing database and external lead sources
- Processing electronic data and statistical reporting
- Create and refine call scripts to effectively communicate our value proposition
- Recruitment and management of Call Centre staff including training, development and assessment
- Sourcing external data
- Uploading lead generation from Mailchimp to database
- Data entry into excel spread sheets and CRM database
- Mail merge and mail outs
- Email correspondence
In return you will receive a competitive salary and work in modern professional offices located in central Southport.
Should you be interested in the above role and possess the skills required please submit your resume by clicking the Apply button below. Only shortlisted candidates will be contacted.
