AddressAs the world's only integrated Technology Company spanning the entire energy conversion chain, Siemens offers a comprehensive range of building automation systems and HVAC products for every area of use such as heating, ventilation, air conditioning, cooling, and energy efficiency. These building management systems are optimally matched so our customers profit, not only from minimised installation and operating costs, but from a high level of security against failure as well.
We currently have a fantastic opportunity for a keen, self-motivated, and business focused Security ServiceTeam Leader to join our fast-growing team in Sydney, NSW.
The successful candidate will possess a good understanding of Siemens security solutions (CCTV, Access Control, Networking) as they will be responsible for the delivery & growth of the NSW Security Service Team. Reporting to the Service Operations Manager, the successful candidate will be responsible for:
- Training & development of team members (including Growth Talks & Performance Management).
- Ensuring high quality estimation of service project opportunities through our dedicated estimator.
- Reviewing & allocating new projects.
- Reviewing & adjusting our processes in order to maximize profit & customer satisfaction.
- Safety & quality auditing.
- Delivering on personal & team recovery expectations.
- Ensuring the highest level of customer satisfaction.
- Maximizing our performance against Service Team KPIs.
- Reporting on team performance (both to the wider team during our monthly service team meetings & also to higher levels of management).
- Developing & driving order intake growth initiatives.
The successful candidate will also have a desire to achieve a high level of customer satisfaction with a knowledge and drive to improve business operating efficiencies whilst attaining operational and customer related goals.
Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion helps us fully realise the potential of our people.
