AddressService Manager – Brisbane
Charter Care Services is a premium values-based registered NDIS service provider. We prioritise working closely with our clients as we assist them to live their best lives possible in their own homes and communities.
Our teams provide support to NDIS participants across Brisbane and the Gold Coast 24/7 through individualized support service delivery including clinical and personal care, at home support, community participation, and innovative activities.
We work with a broad spectrum of disabilities including spinal injuries, high intensity support, and offer a range of SIL and SDA accommodation options.
Due to ongoing growth, we are now seeking - Team Leads for our Supported Independent Living Accommodation.
This is a rare opportunity for you to shape your role and be generously rewarded on success when you showcase your considerable experience and skill across:
Client service: Everything is always about providing service - client-centric and within budget.
Managing Teams: Building loyal, skilled, and committed, multi-disciplinary teams with capacity and capability.
Operations: Identifying efficiencies across departments, leading in compliance and risk management improvements. Managing budgets, relationships and resources.
Industry knowledge: Nothing beats on the ground experience, combined with deep working knowledge of the contemporary Australian disability (NDIS) and aged care at home sectors.
Business Development: You will have success, know-how and be driven – to build and deliver the Charter Care Service vision and experience through innovative, thoughtful, and relevant marketing initiatives.
To be Successful:
With a focus on coaching and managing a team of disability support workers, you will have been an experienced and hands on leader with the ability to manage a remote team. You will have a high level of communication and experience consulting with people with a disability, their families, and carers to ensure they have choice and control regarding the services they receive.
- Ability to develop and maintain relationships with Participants and their stakeholders.
- Lead, supervise and guide a team of support workers to provide supports that are individualised and responsive to participants needs and goals.
- Manage the day-to-day operations of the SIL home.
- Show initiative in the application of established work procedures using your knowledge, judgement and work organizational skills.
- Ensure service delivery is in accordance with the relevant legislation, Inspirational Care Values, Vision, Mission, Policies and Procedures.
- Maintain accurate records, documentation, and reporting in compliance with Inspirational Policies and regulatory framework.
- Foster a positive and inclusive work culture, promoting teamwork, professional growth, and continuous quality improvement.
Mandatory requirements:
- Bachelor's degree or equivalent, or Certificate III and/or higher in Social Work, Disability Support, or related fields (or equivalent experience in new client acquisition role).
- Successful leadership skills to build capacity and manage the performance of individuals and teams.
- Previous experience in the disability sector, with a focus on managing high-complexity clients.
- NDIS business management experience including a thorough understanding and experience working within participant funding and organisational budgets.
- Well-developed communication and interpersonal skills with the capacity to build relationships and engage clients, staff, carers and parents.
- Satisfactory Working with Children and National Police Checks.
- Current and valid driver license and First Aid Certificate.
