Team Members

Working for BEST: Our Workforce Australia department is growing, and we want you to join our team!

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements as well as the following additional employee benefits: 

• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements for new employees
• Anniversary Leave 
• Birthday Leave
• Option to purchase additional leave 
• Discounts on gift cards and other purchases
• Employee Wellbeing Program; and 
• Employee Assistance Program 

About the Roles: We currently have 2 roles available at our Broken Hill site: 

• Workforce Adviser: As a Workforce Adviser, you will provide exceptional customer service and complete a range of operational tasks to support a caseload of customers seeking employment. You will liaise with relevant internal and external stakeholders to provide high quality and tailored support to manage and progress your customers. 
• Employer Specialist: As an Employer Specialist, you will manage internal and external stakeholders to effectively match internal customers seeking employment with employers to meet long term employment outcomes. You will support the achievement of high performance across the Workforce Australia contract and play an integral role in local community and employer engagement within the Broken Hill and outreach areas.

Both roles are permanent, full-time (38 hours per week) positions based at our Broken Hill site. At times, both positions may require travel to Broken Hill's outreach sites. 

About You: 

You will be a self-motivated and resilient individual with: 

• A positive attitude, exceptional people skills and a customer focus.
• Excellent time management skills, including the ability to multitask.
• Exceptional written and verbal communication skills.
• Ability to adhere to and achieve targets and KPIs. 
• A demonstrated ability to confidently manage conflict to achieve positive outcomes. 
• A demonstrated ability to build, maintain and grow professional relationships with a diverse range of people and groups. 
• Demonstrated knowledge and understanding of the local labour market in the Broken Hill and outreach areas.
• Previous administration experience, including transferrable skills to make accurate file notes, input data and keep records up to date using Microsoft programs and custom databases. 
• Relevant qualifications in Employment Services, Community Services, Sales and/or Marketing, dependent on the role(s) you are applying for (desired). 

How to Apply: Click "Apply Now" and follow the instructions to upload the following TWO items: 

• Current resume - please include at least two (2) contactable work referees. 
• Cover letter - please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role. Please include your responses to the "About You" section, outlined above, ensuring you respond to each criterion individually and provide relevant examples. 

We are an Equal Opportunity Employer and welcome applications from all people regardless of age, gender, ethnicity, disability, sexual orientation or cultural background. We strongly encourage applications from people who identify as Aboriginal and/or Torres Strait Islander. 

For further information or to have a confidential discussion regarding these opportunities with BEST, please contact: 

Simone Lewis (Area Manager): 0429 212 ***
OR
The Human Resources Team: **@best.com.au 

Applications close 11.59pm on Tuesday, 02 April 2024