Service Support Coordinator

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Key Responsibilities
 

PT - Service Support

• Generate service quotes form BPC and quote works .
• Keep service opportunities CRM up to date
• Respond and follow up with customers for anything related to service PO’s , quote requests .
• Coordinate /follow up with UK factory for timely delivery of spares etc .
• Coordinate between customer and UK for any service PO
• Maintain and keep updated service spares inventory
• Generate and update service calls on CRM Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the role, which might reasonably be required.
   

NA – Service Support

• Maintain log of Annual Maintenance Contract (AMC).
• Sent reminder to service engineers at the end of contract period. Follow up for Visits and reporting for the pending visits.
• Arrange for the Hard copy of Invoice, Contractors bill or similar Docs, courier the same with info on POD to customer
• Follow up on pending payment & coordinate with Accounts for overdue invoices.
• Keep a track of completed installations and create a database for sending AMC at the end of warranty period.
• Create a log of Warranty Period for each new Installation.
• Create RMA, coordinate, follow up with Logistics. Arrange delivery to customer, engineer on site.
• Follow up with Accounts on raising the invoice and submit / mail the copy to concern dept.
• Submission of AMC contract and follow up for AMC Renewal PO.
• Create USD / INR quote for common spares like cables, Controllers, Screen etc.
• Create log to promote Upgrades like PC / SW etc
• Align with marketing UK and keep Concern Sector lighthouse customers on upcoming webinars etc
• Support events - EMSI , BTNT send invite to all customers
• Maintain Local stocks and update inventory.

Person Specification – Essential requirements unless stated

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.#LI-NA1