Technical Business Analyst

At Menulog we’re delivering delicious dishes to thousands of food lovers every day; from brilliant burgers to superb sushi. With more than 38,000 restaurant partners across ANZ, we pride ourselves on providing amazing food experiences every day.  The secret to our success is great people. From analytical gurus to marketing maestros and sales specialists. Our talented teams are working together to make Menulog the biggest food delivery service in Australia and New Zealand. This is where you come in!

All about the role

We are looking for a full time Technical Business Analyst to join us in our Sydney office and be responsible for working with the global tech team together with the functional leaders of our Australian business to bring new technology features to the Menulog platform as well as collating requirements from Menulog stakeholders and pushing Australian recommendations to the global tech team for prioritisation.  

The key responsibilities of the role will include:

PRODUCT AND TECH COORDINATION

• Gain a comprehensive understanding of all things relating to product and tech in Menulog, including: the technology platform, supporting teams, road maps and user journeys/stories

• Gather and analyse requirements and break down complex problems into coherent features, products and projects and liaise with the global tech team for implementation/resolution

• Validate and at times also facilitate product testing/analysis of defects and new features as they rollout and recommend appropriate solutions

• Communicate to the Australian stakeholders any platform issues, upcoming features, designs and platform changes for smooth implementation

BUSINESS OPTIMISATION

• Gain a comprehensive understanding of the commercial imperatives of each commercial activity and proactively seek opportunities to uncover actionable opportunities to generate incremental commercial value

• Identify pain-points, unearth their root causes and help to deliver effective solutions to improve the performance of the Menulog platform and supporting teams

• Proactively seek out opportunities to improve business performance, fix issues and make recommendations to management

• On an adhoc basis identify and document existing processes across a wide range of business functions

• Where required lead improvement projects to from scoping to implementation

Skills, Experience and Attributes Required

EXPERIENCE

• A minimum of 3 years working in a BA capacity, either as a BA, continuous improvement specialist or project/product/delivery manager

• Relevant tertiary level qualification in business, IT or engineering

• Experience working with tech teams using a range of Agile delivery methodologies and are comfortable working with a wide range of applications such as Jira, Salesforce, Tableau and BigQuery

• Can demonstrate exposure to a broad range of commercial functions, such as Finance, Sales, Operations or Marketing

• Can demonstrate experience working across a wide range of stakeholders, both local and international

SKILLS, ATTRIBUTES

• Is proactive, ambitious and self motivated who can correctly prioritise energy and company resources toward the most impactful and important tasks

• Are comfortable the working remotely with teams in Europe/UK and in North America, and can be flexible with hours to accommodate time zones

• Has fundamental SQL skills and are able to run simple queries and conduct simple data analysis

• Can demonstrate outstanding analytical ability, commercial instincts as well as having a good grasp of the “big picture”

• Has exceptional communication skills and are able to clearly articulate and document concepts, processes and ideas to the widest possible audience

• Has exceptional stakeholder management and relationship skills, and has proven the ability to develop valuable relationships within local and remote teams

• Best suits a person with a bright, personable and naturally curious personality

This is a full time position, located in Sydney with a salary range of $110,000 - $120,000 + super. If this sounds like you and you want to work for a fast-paced, ever-growing, exciting and fun company please apply.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 March 2024
• Expected salary: $110,000 - $120,000 per year