Technical Motor Specialist

• Exciting opportunity to join SA's iconic RAA Insurance Settlements Team
• Full-time permanent position based at Mile End with WFH after probation
• Join a tight-knit team with a fun, inclusive and supportive culture

This exciting opportunity will see you as a Digital Technical Motor Specialist, review, consider, determine, and complete all motor assessment activities to provide the most fair and reasonable recommendation for third parties. You will digitally determine, review, assess and verify to ensure repairs fall in line with RAA insurance repair allowances without compromise to quality and/or safety. In addition, you will:

• Complete digital assessments complying with agreed processes and relevant acts, the insurance code of practice, Motor Vehicle Repair Industry Code (MVRIC) code of conduct along with guidelines for repair quality and safety.
• Review and consider all cost aspects of damage to determine the appropriateness of a repair or total loss outcome and whether amendments need to be made in regard to cost or services provided.
• Correctly identify damage severity classifications for repair and total loss.
• Store images, research, documents etc. on ARNIE utilising available technologies.
• Answer technical matters & enquiries from internal claims teams within work scope and defined SLA.
• Share technical related information as it becomes known to relevant stakeholders.
• Review repair demands to ensure that repairs have been completed to Manufacturer's specifications.
• Review Repair invoices and confirm the listed repairs match the accident description.
• Maintain up to date knowledge of motor vehicle technologies, accessories and modifications and repair methods.

About you

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You're passionate about helping our community (and members) and want to make a difference.

In the role of Technical Motor Specialist, you will need the technical skill, communication, and decision-making abilities to negotiate and determine motor assessment matters to ensure a fair and reasonable outcome for all parties along with:

• A trade certificate in panel beating and/or spray painting or related is essential or, Institute of Automotive Mechanical Engineer's AUR40520 - Certificate IV in Vehicle Loss Assessing or recognised equivalent.
• Excellent customer focus, negotiation, and communication skills
• Experience working within management areas of the motor repair industry, ideally having previously managed a Crash Repair Workshop, including experience with client liaison and administration.
• Strong technical skills in relation to quoting, repair and painting of motor vehicles.
• Strong conflict management and decision-making skills
• Intermediate keyboard and computer skills

• Ability to prioritise and manage day-to-day workload.

About us

As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members.

In our vision to make life better for members and better for our community, we're also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We're also one of the state's largest employers (and growing!), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our Member Benefits program
• Generous discounts on all RAA products
• Flexible work arrangements
• 12 weeks paid parental leave
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan
• On-site Cafe with Barista - plus much more you can read about here!

To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application.

Applications close 9am Monday 22nd April 2024.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.

Required Experience: