AddressAbout Capella Hotels and Resorts.
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.
Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney becomes the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.
Position Summary
The Host is the ambassador of the hotel and is responsible for crafting memorable guest experience from pre-arrival to post-departure moments. The individual will assist operational flows and ensure the smooth and consistent running of The Living Room. The Host will assist the Culturists to create memorable guest experience through the different lenses the Culturist experience will operate through.
Main duties include:
- Liaise, welcome and host our hotel guests by providing a warm and genuine service experience by engaging and providing a quality guest service experience all round.
- Maintain the upkeep of the Living Room by ensuring that all areas are kept neat, clean and organized at all times.
- Ensure thorough understanding of The Living Room brand guidelines and operational requirements.
- Assist in general directions, guiding and recommendations.
- Have a high level of understanding of the buildings historical impact as well as design/architectural design by showcasing thorough comprehension and dictating the stories and tales of the site.
- Creating personalized and unique itineraries and suggestions with support of the Culturists team.
- Expertly prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, consistently adhering to our high-quality standards.
- Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
- Effectively communicate and coordinate food delivery with Runner to deliver highest level of dining comfort and experience.
- Assist restocking and replenishment The Living Room inventory and supplies.
- Be knowledgeable of and follow appropriate procedures for serving alcohol.
Talent Profile
- A personable character with a passion for building strong guest relations.
- Experiences in a similar role at luxury hotels/resort or commercial facilities.
- Good command of written and spoken English.
- Valid working rights in Australia.
- Valid RSA ( Responsible Service of Alcohol).
- Executive Lounge or Food & Beverage experience preferred
What you will receive with Capella Sydney
- Be a part of a family culture with like-minded team members who share success.
- Complimentary hotel shift meals.
- Full uniform provided and laundered.
- Ability to grow and develop within and opportunities with the group.
*Kindly be informed that only shortlisted candidates will be contacted.
