Technical Services Management Analyst (Telecomms / Unified Comms / Satellite)

At Powerlink, every possibility starts with youWe believe life's about possibilities. And so is the future. That's why we need you.We're working at the heart of Queensland's energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in a generation energy challenge. Join us and make it happen.Life at PowerlinkAs the Technical Services Management Analyst, you'll help us connect a more sustainable energy future for more than five million Queenslanders and 253,000 businesses. Your work with us is about every light turned on, every community connected, and every future made possible.

• Competitive remuneration and Work from Home opportunities.
• We offer robust leadership development through integrated programs, fostering growth across all levels.
• Available to you will be working a 9-day fortnight with RDOs every second week.
• Health & wellbeing benefits, including corporate health plan with employee discounts, annual flu vaccinations.
• Onsite gym, cafés and plenty of parking.

Find a career that matters and lastsThis is not an ordinary analyst role! As a Technical Service Management Analyst at Powerlink you'll be working on delivering the latest communication and mobility technologies, as well as working on the day to day. You will provide skilled Service Level Management, Vendor Management and end-user customer service for a wide range of technologies, including MS Teams Phone, smartphones and accessories.Using your unique set of skills, you will have a hands-on role in the configuration and deployment of new technologies (for example Starlink Satellite internet, VoIP and other mobility tech) and well as undertake day-to-day telecommunication administrative and billing tasks.You will work on projects investigating communication possibilities from the latest tech, including providing connectivity to our remote field crews, (allowing them to connect to Powerlink, their loved ones and improving their safety), providing enhanced asset tracking tech and working on the replacement of communication fleets (e.g. iPhone / iPad replacements).This is an exciting and ever-evolving role in a high performing and enthusiastic team.Specifically, you will:

• Provide service management and billing support of Powerlink externally sourced or hosted end-user technology including active vendor performance management.
• External service billing management to ensure spend is tracking appropriately against budget and forecasts throughout the service lifecycle
• Source and distribute approved IT products and services to the business such as fleet deployments.
• Investigate the latest emergent technologies (such as Apple Vision Pro) to support our business needs and projects
• Provide a high level of customer service in the support of critical Powerlink collaboration, conferencing and communication services such as Microsoft Teams and meeting room technology.
• Develop internal technical IT-user and business end-user documentation & artefacts that empower utilisation of relevant IT equipment and systems.

The community you will joinBased in Brisbane, you will be joining the IT Sourcing & Performance team. This team thrives on a culture of high performance, where each member's dedication to excellence is complemented by a strong emphasis on collaboration, ultimately fostering a dynamic and achievement-oriented environment.Your expertise

• Experience in deploying and or supporting modern telephony services, we're looking for things like Skype for Business, Teams Phone, Telstra IP Telephony.
• Experience with enterprise mobility e.g. iPhone support and deployment.
• Understanding how telephony billing fundamentally works and ideally experience with enterprise level telephone plans.
• Experience in billing management of technology or telephony services.
• Experience managing third party support arrangements including service-level and vendor-performance management.
• Significant hands on experience providing customer support to end-user computer technologies.

We'd also love you to have:

• Recent experience supporting collaboration and A/V/VC technologies (MS Teams).
• Experience with establishing and implementing new or revised business functions and services.
• Relevant professional qualifications in ITIL practices and/or other applicable audit or industry standard.

Be the start of every possibilityTo kick start your career at Powerlink, apply by clicking the button above, attaching your resume and cover letter on our careers page before midnight on 14th May 2024. Kindly be aware that the Recruitment team will commence the review process during this period.There's lots to love about a career with Powerlink. But our people say there's three things that really stand out:

• A career that matters and lasts: You'll shape a progressive career connecting more than five million Queenslanders to a world-class, clean energy future.
• Unique work and the chance to grow: You'll help find smart solutions to interesting problems as you develop your skills and impact every day.
• People who love to support and share: You'll build relationships with experienced, down-to-earth people who you'll be proud to work with.

For all enquiries, contact our recruitment team at .Our commitment to inclusion and belongingAt Powerlink, we champion inclusion and belonging by supporting every candidate during the recruitment journey. Please inform us of any needs or adjustments for a more inclusive process, including sharing your preferred pronouns. As a Veteran-Friendly Employer, we value the skills Veterans bring and ensure equal opportunities. Let us know if you're a Veteran for tailored support.
Successful applicants will undergo necessary pre-employment checks. As advocates of the Circle Back initiative, we pledge to respond to all applications promptly.