Infrastructure & Network Field Services Engineer

The organisation are going through a technology transformation, and as part of the network and hardware deployment project there is a requirement for a skilled ICT Field Engineer to ensure optimal performance across all site locations. Candidates must have their own car and be prepared to travel on a daily basis to sites across Victoria.Key Responsibilities:

• Test network connectivity and WiFi access points for optimal performance.
• Deploy and configure Microsoft Teams for enhanced collaboration.
• Collaborate with the Connectivity Project team for smooth integration of new technologies.
• Conduct comprehensive training sessions for end users.
• Troubleshoot and resolve technical issues related to network connectivity, WiFi access, and Microsoft Teams usage.
• Document technical processes for future reference.
• Document technical processes, procedures, and configurations for future reference and knowledge sharing.

Requirements:

• In-depth knowledge of Microsoft Teams deployment, including chat, video conferencing, and collaboration features.
• Proficiency in network protocols such as TCP/IP, DNS, DHCP, and VLANs.
• Strong understanding of network security principles, including firewall configurations and access control.
• Ability to diagnose and troubleshoot network issues using tools and techniques.
• Familiarity with cloud-based collaboration tools and services.
• Experience in conducting technology training sessions for end users.
• Knowledge of ITIL best practices and incident management processes.
• Solid understanding of network protocols, routing, and troubleshooting methodologies.
• Excellent interpersonal and communication skills, with the ability to deliver training to end users effectively.
• Flexible and adaptable to travel across various locations predominately within the Melbourne suburbs. All work will be carried out during with normal working week of Monday to Friday.
• Relevant certifications in networking or ICT engineering would be advantageous.
• Excellent documentation skills for technical processes and configurations.

The successful candidate must be able to obtain WWCC and other background checks. Looking for someone to start asap. Contract will go through to the end of June. Please apply with a word version of your resume which fully reflects your experience.IMPORTANT: By submitting your email address and any other personal information when you APPLY to a job, you consent to such information being collected, held, used and disclosed in accordance with our COLLECTIONS NOTICE and PRIVACY POLICY.