Technical Services Representatives & Product Support Advisors

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. The OpportunityExplore a rare opportunity with Komatsu!We're inviting proficient HD Fitters and HV Electricians to join us as Technical Service Representatives & Product Support Advisors, delivering support across client sites throughout Western Australia. As a key player, you'll have the option to oversee the fleet health of either of these fleets:· Komatsu Electric Wheel Loaders (WE1350, WE1850, WE2350)· Komatsu Electric Drive Trucks (730E, 830E, 930E)· Komatsu Loaders (WA900, WA1200), Excavators (PC4000 – PC5500)As the go-to expert, you'll provide technical support to maintenance personnel, guiding them through fault finding, major component replacements, and best practices for maintenance and operations.Join us in shaping the future of technology and excellence!Role Located: On-site with the client for optimal support – various mine sites to choose from.Remuneration: Base Salary + Zone Allowance + Super + Phone + Laptop + Bonus + Unlimited training coursesKey responsibilities:Serves as primary liaison for Technical and Service information between the Customer and KomatsuOffers on-site application support and maintenance advice for Komatsu productsEnsures compliance with global service policies, updating manuals and proceduresConducts on-the-job training, assists in parts procurement, and supports warranty workMaintains equipment standards, assists with integration into customer systems, and audits inventoryReviews condition monitoring reports, provides regular and monthly reports to the managerKomatsu can provide you with:Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefitsFinancial: Company funded Income Protection InsuranceCareer: Recognition, awards, flexibility, further education studies and internal career developmentHealth: Corporate discount with Bupa, Total Wellbeing Solution with Telus HealthTravel: Discounts with Avis, Qantas, Crown, IHG and travel agentsYearly Bonus: Potential to receive a yearly bonusReferral Program: $3000 referral payment for referring a successful new employee to Komatsu Your Knowledge, Skills and Abilities:Possess a trade qualification such as:Certificate III in Mobile Plant Technology or equivalentCertificate III in Electrotechnology or equivalentDemonstrated experience in diagnosing, repairing, and servicing Komatsu heavy equipmentDesirable extensive expertise on Komatsu mining equipmentValid Driver's LicenceAbility to analyse and troubleshoot complex hydraulic, mechanical, and electrical issues, providing effective solutionsFamiliarity with maintenance targets, including availability, reliability, parts management, and component life cycle management.Proficiency in cultivating robust relationships with both internal teams and external customersPromote high standards of customer service for Komatsu Products and Services A commitment to HSE by demonstrating safe behaviour & HSE compliance at all timesAre you Komatsu? We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide.