Technical Support Coordinator

Our client, a prominent player in the insurance sector, is seeking a dedicated Technical Support Coordinator to provide critical IT support to their businesses. This role plays a pivotal part in ensuring the smooth operation of IT services for all locations in Australia and overseas operations.

Benefits:

• Competitive salary package with performance-based incentives.
• Collaborate with industry experts and strategic partners.
• Supportive work culture promoting work-life balance.
• Opportunities for career advancement and skill enhancement

Key Accountabilities:

• Provide L1/2 Desktop support for incidents and work requests.
• Manage end user support, desktop operating systems, and Active Directory administration.
• Support Remote Desktop Services, network access, and desktop productivity software.
• Deploy and manage devices, ensuring desktop security and assisting with software installations.
• Prioritize and action incidents and requests promptly within agreed targets and SLAs.
• Coordinate with end users to enhance customer experience.
• Assist in policy, standards, and procedure development, contributing to the business case development process.
• Contribute to Disaster Recovery and IT Service Continuity plan improvement.
• Collaborate with support team members on BAU and Project activities.
• Manage user access lifecycle and provide statistics for forecasting budgets.
• Undertake post-incident reviews for priority incidents and provide regular activity reports to management.

Technical Competencies:

• Proven background configuring, supporting, and managing Windows environments.
• Ability to work effectively in a team.
• Consistent results delivery, even with minimal supervision.
• Strong customer service focus and empathy.
• Excellent verbal and written communication skills.
• Ability to work within targets and deadlines.
• Adherence to guidelines and processes.
• Problem-solving skills with the ability to escalate as appropriate.
• Good knowledge of the organisation’s technical environment and operating platforms.

If you think this could be the role for you, then please apply now! Or, if you have any questions, please contact Sean Ghadri on 0432 251 228.
At Fuse IT & Digital, we specialise in recruitment for the IT & Digital industries and actively source for a broad range of established clients. If you are a Developer, Business Analyst or any other IT professional looking for your next opportunity, we’d love to hear from you.
If you know someone looking for a job, refer them to us and we’ll give you $500* if we find them a new role!
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