AddressAbout Us:
This is an exciting opportunity to join the fastest growing Wireless Technology company on the Gold Coast, Qld Australia, where we believe in a world where everyone can communicate and be connected no matter where they may be.
Highly successful and continually innovative for over 26 years, Powertec Wireless Technology is the leading provider of wireless technology products and solutions in Australia, New Zealand, and Asia Pacific.
At Powertec, our company Values of Leadership, Innovation, Stability, Listening, and Integrity underpin everything we do, how we behave, interact and also our delivery of an outstanding customer experience like no other!
About the Role:
We are looking for applicants who have a demonstrable capability in Technical Support and a basic understanding of I.T, networking or cellular communication. The Technical Support Technician primarily supports the Technical Support Department, and on occasions Logistics. Indicative tasks include testing of units prior to sale or following warranty claim for multiple brands, firmware updates to units, Level 1 Support ticket resolution, updating documentation, registering units, data entry tasks, monitoring customer networks, and peripheral devices.
To be considered for this position, applicants must have:
- Responsible for Level 1 Support tickets resolved as per Support guidelines and in required timeframes
- Problem solving skills and ability to think outside the box
- Efficient testing of warranty claims according to SLAs (Service Level Agreements)
- Positive contributor to Network Operations Centre - internal and external support
- Experience in a Technical Support Environment, using Zen Desk is desirable
- Troubleshooting faults and communicating resolution / required action with key stakeholders
- Well versed in domestic telecommunications products and terminology through personal use, is essential
- Cert III Information Technology, Networking, Telecommunications or similar qualification
Potential exists to grow and gain experience in a Technical Support environment in a growing niche telecommunications business.
Why Join Us:
Enjoy a rewarding career, where every day you provide proactive support to your fellow team members as well as engage your passion for Technical Support.
To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to:
- Employee of the Month and Year recognition award
- Social functions
- Employee share option plan
- Attractive and competitive remuneration package
- Training and Development program
- Staff product discounts
- Enjoy a fun, dynamic and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- A Values driven team who love what they do!
If you’re excited to join our team and looking to take that next step in your professional career, then please apply for this position by submitting your resume and a covering letter by clicking the 'Apply Now' button.
No unsolicited agencies please
Powertec Wireless Technology is an equal opportunity employer and welcomes all applications based on the individual, their capabilities and credentials ensuring a strong company commitment to diversity and inclusion.
