AddressWe are currently seeking a highly motivated and customer-focused Service Desk Engineer to join our team. In this role you will be responsible for providing technical support to our organization's end-users, ensuring the highest level of customer satisfaction.
Responsibilities:
- Provide first and second level technical support to end-users via phone, email, or other communication channels
- Respond to service requests in a timely manner and maintain accurate records of support activities
- Troubleshoot and resolve software and hardware issues, including network connectivity problems
- Install, configure, and maintain software applications and operating systems
- Assist with the setup and deployment of new hardware and software as needed
- Escalate complex technical issues to appropriate resources and follow up to ensure timely resolution
- Ensure that all equipment is maintained in good working order and that backups are performed regularly
- Communicate technical information to non-technical end-users in a clear and concise manner
- Follow established policies and procedures for resolving technical issues
Requirements:
- Minimum of 2 years of experience in a Service Desk or technical support role
- Knowledge of Windows operating systems and Microsoft Office applications
- Strong troubleshooting skills and experience with hardware and software installations
- Excellent customer service and interpersonal skills
- Ability to work independently and as part of a team
- Flexibility to work outside of normal business hours as needed
- Strong attention to detail and time management skills
- If you are a highly motivated and customer-focused Desktop Engineer who is looking for a challenging and rewarding opportunity, we encourage you to apply. We offer competitive compensation and the opportunity to work with a talented and dedicated team of professionals.
How to apply
Interested in applying? We want to hear from you! Simply, send us your resume by clicking on the apply button below. Your application will be evaluated within 3 working days.
Please note we will only get in touch with shortlisted applicants.
Robert Half is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.
Learn more about our Perth recruitment services: https://www.roberthalf.com.au/recruitment-agency-perth
By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
