AddressIntroduction
We are seeking a Technical Support Technician - Reline Equipment, to join our product engineering team. You will be responsible for supporting the increasing number of Metso reline machines and feed chute transporters in operation and on order. By providing global onsite and remote expertise, as well as training to both customers and locally based Metso service technicians, you will improve customer outcomes and interactions, and machine availability.
This role is preferably based in Perth, but remote working can be considered for a suitable candidate. In this position, you will report to the Product Technical Support Manager, Horizontal Mills.
Travel to customer mine sites (primarily) and vendor facilities is a large component of this role, with regular trips of 1-2 weeks in duration (including travel) anticipated to comprise approximately 25% of the role.
Team you belong to
You will join a team of mechanical and mechatronic engineers and designers who are passionate about improving mill relining safety and efficiency through enhanced reline machine and equipment solutions.
We work closely with internal and external vendors, local technicians, and customers to capture and utilize feedback for continuous improvement. Our team culture is all about safety in design, robust and reliable machine operation, and challenging the status quo. The members in our team are located in Perth Australia, with global support from technicians and contractors in our market areas.
What you’ll do
• Provide expert Technical Support of Metso’s Reline Equipment products to customers and local Metso service technicians, both onsite and offsite (as required). This support would typically involve proactive readiness inspections and maintenance prior to relines, troubleshooting during relines, and post-reline inspections and maintenance planning.
• Support with post-reline / shutdown reporting, fault diagnosis and spare part identification.
• Support and contribute to manufacturing and assembly processes, including Factory Acceptance Testing (onsite and/or remotely as required).
• Support and contribute to onsite machine assembly and commissioning, including Site Acceptance Testing and associated processes (onsite and/or remotely as required).
• Review and improve training materials, supporting documentation and training tools, including Metso’s virtual reality training suite.
• Provide pragmatic and high impact training to internal and external stakeholders.
• Maintain close collaboration with local service technicians and customers to identify trends, opportunities, or concerns across the installed base.
• Provide input and feedback to the product engineering and Technical Support teams to assist in continuous product development efforts.
• Lead or provide expert input to incident investigations.
• Contribute to strategic sales cases and project meetings as needed, including participation in customer meetings & presentations.
Who you are
• Mechanical or mechatronic engineering or trade qualification.
• At least 5 years of mining machinery or related industry experience.
• Excellent communication and interpersonal skills.
• Ability to work independently with own initiative, reaching out for guidance when necessary.
• Ability to manage multiple priorities and deadlines.
• Willingness to mentor and provide support to less experienced peers.
• Strong and demonstrable experience with operation, troubleshooting and maintenance of CANBus control and communication systems and components.
• Strong and demonstrable experience with operation, troubleshooting and maintenance of high-pressure hydraulic systems and hydraulic components.
• Strong and demonstrable experience of machine assembly, commissioning, and operation, ideally in mining applications.
• Ability to work within strict safety requirements.
• High attention to detail.
• Ability to travel locally and internationally when required, potentially at short notice and up to two weeks at a time.
• Ability to pass an international criminal background check and/or obtain a security clearance as maybe required from time to time, as well as pass a medical screening.
What's in it for you
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit for all permanent and maximum term employees
• Flexibility in your working lifestyle – our team manages their own balance of working from home and in our office environment
• Gender Neutral Paid Parental Leave of 18 weeks at full pay
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Active Social Club and company wide social events as your social wellness is important to us
• Family focused events as your family forms part of our close-knit community
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Company provided Salary Continuance insurance cover
• Career development & education assistance to further your technical and leadership
