AddressWork from home and North Sydney
6 Months + contract
Our client is looking for a Technical Writer - Content Specialist - ServiceNow to work for a large organization in the North Sydney and Work from home.
Skills and experience:
- Technical Writing experience in producing technical documentation
- Experience in knowledge and content creation relating to and within the
- ServiceNow Knowledge platform
- Telecommunications industry experience
- Experience in document production, publication, and management standards
- Experience in project management methodologies such as AGILE, waterfall
- Experience in change management methodologies such as Prosci and or ADKAR
- Experience in producing content for publication in a variety of formats and media including HTML, Adobe Acrobat PDF, Help files.
- Experience managing content in a knowledge base, including workflow management, article creation, search engine optimisation, reporting, analytics, and accessibility standards
- Experience in incorporating graphics, diagrams, and illustrations within text, and able to create diagrams and illustrations using a variety of graphic design and flow-charting tools such as Visio, Photoshop, Canva
- Experience in content management systems and collaboration platforms such as Panviva, Salesforce, ServiceNow, SharePoint, Lithium, Adobe Experience Manager.
- Experience in creating engaging content to drive and support microlearning and knowledge transfer via enablement packs and or digital communication.
- Experience generating refreshed content aligned to the transformation of Customer or Network Services to ServiceNow.
- Experience contributing to the Change Impact Assessment and To Be Process
- Create and maintain key work instructions, knowledge articles, user guides and associated documents that support the "To Be" Process and Solutions in the transformation to ServiceNow.
- Experience in Content lifecycle management
Next steps
Please call Jackie on 0432 268 *** or apply online. Code S12
Who we are
FinXL by Randstad Digital is an established, innovative company, providing technology-enabled business solutions and consulting services across many industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. By delivering services and implementing new systems, processes, and technology, we assist our clients in gaining competitive advantage and reaching new heights.
