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Form of workAbout the Role
Join our team on a Lifestyle Roster, offering a balanced pattern of days and nights with extended blocks of time off. Embrace a schedule that grants two full weekends off out of four, alongside an additional week of annual leave per year. As a Support Technician, you'll play a pivotal role within our Perth Based Technology Centre, supporting our Remote Assets. Reporting to the Superintendent Training and Priority Response, you will be responsible for providing level 1 support for Operational Technology (OT) and Information Technology (IT) production systems, ensuring seamless operations and proactive monitoring for consistent delivery.
Key Responsibilities:
- Offer in-person and remote level 1 support for OT and IT production systems.
- Serve as the first point of contact for production system faults, ensuring timely follow-up and resolution.
- Proactively monitor and manage events to uphold critical production systems.
- Collaborate with dispatch, control, and support teams to resolve system faults efficiently.
- Rapidly deploy break-fix solutions to restore production system availability post-outages.
- Safely execute planned maintenance activities and minor improvement works.
- Maintain a focus on safety, customer value, and waste reduction.
- Manage computing peripherals, including hardware replacements and upgrades.
- Utilise ServiceNow for ticket management and escalation processes.
- Complete planned software installations and upgrades.
- Support BCP activities through regular backup facility checks.
About You:
- Self-motivated with strong communication skills.
- Proficient in problem-solving and troubleshooting.
- Technical aptitude in IT and/or OT environments.
- Detail-oriented with excellent prioritisation skills.
- Able to manage conflicting priorities and make decisions under pressure.
- Resourceful in escalating issues to higher support tiers for quick resolution.
- Enthusiastic about driving continuous improvement initiatives.
- Exposure to ITIL framework and ServiceNow is advantageous.
- Ability to work calmly under pressure and manage high workloads effectively.
Desired Skills and Experience:
- Experience with application system support.
- Basic understanding of Networks and Hosting systems.
- Familiarisation with Fleet Management Systems.
- Ability to isolate issues within layered systems.
Supporting Diversity: We are committed to fostering a diverse and inclusive workplace where everyone is respected and valued. We encourage applications from women and Indigenous people, recognising the strength in diversity. At our company, we understand the importance of work-life balance and offer flexible working options, generous parental leave, and other extended leave entitlements to support our employees' diverse needs.
Match the selection criteria? Click the "APPLY" button now!
If you are interested in finding out more about the position and want to have a confidential conversation, please contact Andrew Mackin Brown on 08 6212 55***or ***************@talentinternational.com.
