Address About us
Southern Cross University is a dynamic, ambitious institution focussed on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.
Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, amazing and dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.
About the opportunity
The University’s Technology Services unit provides effective technology leadership, strategy, and expertise through proactive engagement with the University and its partners, with the goal to deliver purposeful and reliable technology systems in line with the expectations and requirements of the University and its customers.
As a member of Technology Services’ Customer Service team, the Technology Support Officer will be responsible for providing Information Technology support to staff and students, work units, teaching spaces and computer laboratories to the University and its partners across the Gold Coast Campus.
This opportunity is located at Bilinga at the southern end of the Gold Coast, which offers the best of the coastal lifestyle.
This position is a 6-month casual opportunity, with an hourly rate between $52.63 and $58.49.
About you
We are seeking applications from experienced Information and Communication Technology (ICT) support professionals who have a drive to deliver the highest standards of services to our internal and partner clients. In addition, you will have:
Tertiary qualifications with strong computing content and/or experience in an ICT user support environment.
A thorough working knowledge and aptitude for various technologies.
Excellent communication skills, and a successful track record guiding clients to a solution either in person, by phone or online.
An innovative, solutions-based approach and demonstrated commitment to continuous improvement of support services, while actively contributing to the success of a team.
Applicant requirements
Applicants must apply online and attach a CV and cover letter responding to the requirements in the ‘About you’ section within this advertisement by the closing date. Information to support you to prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting jobs@scu.edu.au.
Job applicants must be Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with unrestricted work rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.
Further information
To view the full position advertisement and details of the application process please click on the APPLY button where you will be redirected to the Southern Cross University website.
Closing Date: 11.30pm AEDT, 4 March 2024
Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.
The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who openly identify as LGBTQI+.
We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.
Together, we are Transforming Tomorrow.
