- Dual role based at Brisbane & Gold Coast Airport
- Lots of travel
- 12-month fixed term (full-time) contract
Jetstar thrives on innovation! We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. What’s more, this role will see you working as part of a broader group Jetstar and Qantas structure.If you have a passion for IT, problem solving and aviation then this is the role for you. As a
Technology Support Officer, you’ll be the face of IT support at your designated port and be responsible for both on-site support for the day-to-day operation of Jetstar’s IT equipment and occasional phone support to remote airports. The role requires significant domestic travel to Jetstar’s ports (up to 7-10 days per month) so we are seeking candidates that are flexible to travel regularly.
Key responsibilities of this role include:- Being Jetstar’s IT subject matter expert for local End User Computing and Airport IT
- Providing on-site support for the day to day operation of Jetstar’s IT equipment at your port
- Providing timely incident resolution for airport located IT
- Conduct frequent IT equipment health checks, ensuring airport equipment is working to a high quality and availability standard
- Monitor and ensure adequate performance of all IT equipment and applications on site including mobile networks and WAN performance
- Assist airport staff with training on IT systems as required
- Manage ad-hoc IT queries across your port.
To be successful in this role, you will need to demonstrate the following skills, qualifications and experience:
- 1-2 years’ experience in a IT support role
- Bachelor's degree in IT or equivalent is desirable
- Strong verbal communications skills
- A passion for solving problems and providing exceptional customer service
- A can-do attitude and a desire to solve issues at the first attempt
- Someone highly self-sufficient and proactive.
About UsThe Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our CultureJetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our BenefitsTeam members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorshipApplications will close on the 17th of May.
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