AddressJob Overview
As one of part of the team reporting into the Technology Learning and Development Manager, the Technology Learning and Development Specialist is responsible for delivering quality and efficient technology training and functional support to all users in Clifford Chance's UK offices.
Who you will work with
Working as part of the Regional Technology team; the Technology Learning and Development team are responsible for the delivery of IT Training and functional support for our region (UK). Technology Learning and Development deliver training for large- and small-scale internal projects, business as usual support training, inductions and ad-hoc internal practice area and departmental training.
As the Firm moves to a multi device model, this support will combine focus on knowledge of our core business software and knowledge of the different devices that the software can be accessed from.
Whilst the team is based within the UK and predominantly UK focused, it is also responsible for helping to ensure consistency of training support to all users in Clifford Chance. To that end, some international support and potential travel is expected.
What you will be responsible for
Training
- Provide professional training delivery both in-person and remotely to our UK users (and occasionally our international colleagues)
- Create and deliver high quality training material which optimises the use of team time and resources
- Develop eLearning courses, videos and other online tools to provide short, self-help methods of supporting our users globally
- Take the trends and best practice from the consumer market (YouTube videos etc) and bring them in to the corporate environment.
Practice Area support
- Increase the functional knowledge of our users through a mix of eLearning and written material, Tech Bars, training and 1-2-1 desk-side visits
- Own, resolve and escalate ServiceNow calls, working with other resolution teams when necessary. Where calls need to be escalated to another team, ensure that ownership has been transferred
- Ensure that you continue to adapt to the ever changing face of technology, with users having services on many different hardware and software platforms
Knowledge Management
- Maintain expert knowledge of our applications and their business use
- Ensure that all knowledge is documented within the Knowledge Base
Client Focus
- Maximise face-to-face contact with your client in any interaction, whilst being mindful of the fact that we are working with typically time-starved clients
- Provide a high degree of initiative and a willingness to accept ownership of tasks, keeping the client's interests at the forefront of all activity
- Ensure that any issues are dealt with promptly and remediated appropriately
What you will do
Operational
- Working within our team, you will be responsible for the delivery of Technology training to support: our business-as-usual requirements, contributing towards small-and large-scale regional and global projects, inductions and occasionally ad-hoc practice area, departmental or 121 training requests
- You will be responsible for the creation of training collateral and content to support our deliveries including but not limited to: ELearning, Video creation and edits, reference guides, intranet content creation and edits, client email communications etc.
- You will support the team with administrative tasks as a result of working within a learning environment including adding / administering courses etc. within our Learning Management System, managing Rosters etc.
- Managing priorities and ensure you can multi-task in this fast paced and ever-changing environment
Team
- Attendance at Team meetings
- Working together to support our business-as-usual requirements and managing our available resource
- Following processes for Quality Assurance
Qualifications
Your career experience so far
A professional trainer who has experience delivering Technology Training using a plethora of delivery methods including but not limited to; instructor-led, remote using COLF/other engaging methodologies, 121s and floorwalking/deskside training.
You will have experience of working in Clifford Chance or another law firm, have a firm understanding of legal processes and systems and are comfortable working to tight deadlines whilst maintaining quality standards.
You will have authored eLearning and Videos and be able to compile other end-user training collateral as well as publishing this content to various platforms.
How we will support you
From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.
Given Learning and Development is the department you will be part of, there are many learning opportunities both internally and externally. We have previously partnered with the Learning and Performance Institute to upskill our colleagues when required.
Company Description
Who we are
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Hybrid Working
Due to the nature of this role, office attendance is required for more than our 'balanced' hybrid working policy. The expectation for this role is to be working in the office for full time. Please see our careers site for further information on our working environment.
Additional Information
Equal opportunities statement
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here.
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