Tenancy Advisor

Role Title: Tenancy Advisor 
Type of Employment: 22.8 hrs per week Part time, Fixed Term until 30/06/2024

Are you looking for a role where you can make a difference?

As a Tenancy Advisor, you will play a crucial role in providing expert advice and support to tenants, ensuring they understand their tenancy rights and responsibilities and achieve their goal of sustaining their tenancy.

Your day-to-day activities will include:

• Working within the Service Delivery Model for SYC’s Tenancy Services to achieve outcomes specified in funding contracts and within program guidelines.
• Responding to incoming telephone and online inquiries
• Providing clients with the information, coaching and empowerment needed to enable them to self-manage in the first instance.
• Conducting targeted financial, tenancy and risk/vulnerability assessments of clients to establish their housing needs and goals.
• Working collaboratively with colleagues, internal and external to SYC, and stakeholders to raise awareness and understanding of the role and scope of SYC’s Tenancy Services and its target cohorts.
• Contributing to the development of and facilitating community information/education sessions.

About You...As someone who has a passion for making a difference to people’s lives, you will build positive and trusting relationships with clients to achieve positive outcomes.

The successful candidate will demonstrate:  

• Strong engagement skills and ability to interact effectively and sensitively with clients from diverse cultural backgrounds.
• Interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.
• Communication skills, both written and verbal, including the ability to write timely and accurate case notes and reports.
• Time management and organisation skills, able to work both independently as well as an effective team member, to plan and achieve outcomes and to successfully meet deadlines and KPIs.
• High level of honesty, integrity, and confidentiality.

For this role, you will need to:

• Hold a Tertiary qualification in a discipline relevant to the applicable service agreement or currently working towards same (e.g., Legal Studies, Social Work, Social Sciences, Counselling, Human Services, Financial Counselling or Mediation).

• Be willing to work on a rotating roster between the span of 8am to 8pm Monday to Friday.
• Have possession of a current valid Driver’s License, willingness to drive.

How to Apply...

If you match the criteria above, we want to hear from you!  To apply please complete the application process by clicking the Apply Now button.

We’re proud to be a Circle Back Initiative Employer and we commit to respond to every applicant.

If you have any question regarding this position, please contact Carie Dawes, Manager- Tenancy Services on ******@syc.net.au or our recruitment team who will be happy to support you via *******@syc.net.au.