Tenancy Officer (Moree)

Birribee Housing, an Aboriginal Community Controlled housing provider wholly owned by the NSW Aboriginal Land Council. A community driven organisation committed to providing safe, secure, and culturally appropriate housing for Aboriginal people to practice self-determination and meet their social, cultural and economic needs.

Join our dedicated team on an exciting Closing the Gap incentive care program in Moree, as we embark on a mission to provide more than shelter, but a brighter future for our Aboriginal communities.

We are seeking a dedicated individual to join our team as a Tenancy Officer, focused on supporting tenants in their journey toward stable and fulfilling living situations.

Primary Purpose

Birribee’s Tenancy Officer will be responsible for managing and overseeing various aspects of rental properties or tenancies within a Birribee housing project at Moree. The primary focus of this role is to ensure a positive and stable living environment for tenants, providing support, referrals, and assistance to tenants facing challenges related to mental health, trauma, or emotional well-being. They may work closely with social workers, counselors, and other professionals to ensure a holistic approach to tenant support. The purpose is to help all tenants sustain their tenancy and ultimately improve their lives.

To do this, you must have:

• Knowledge of the Residential Tenancy Act and/or community housing guidelines
• Experience working with internal and external stakeholders, support agencies and community groups to encourage community participation and improve outcomes for tenants
• Experience working with individuals and families who are homeless or at risk of homelessness

Desirable Skills

• Certificate IV in Social Housing and/or relevant experience in real estate or tenancy management
• proven ability to self-motivate and work independently to meet performance targets
• experience working with complex clients and people in crisis
• proven success working in teams and collaborating with others to improve outcomes for clients
• proven commitment to maintaining records, reporting and expert use of CRM or other computer system, preferably in a tenancy management environment
• proven success meeting financial and performance expectations including rent arrears, inspections and void and vacancy targets
• Experience working with the community and / or a strong knowledge of Aboriginal culture is highly desirable

To be successful in this role, you must also be willing to undergo a police check and obtain a Working with Children Check

If you believe you have the skills and experience to be successful in this role, and want to be part of a team linking people to better futures, submit your resume and a cover letter addressing the selection criteria outlined above.